Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Description
to administrate products, manage inquiries and exceptions, process payments, and satisfy stakeholder needs via a variety of channels. To support younger team members in carrying out their responsibilities and help the manager oversee workflows and workload distribution within the team in order to continuously deliver high standards of customer service.
Qualifications
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Experience Required
3-4 years in general banking.
Additional Information
Outputs:
- To guarantee that service levels are maintained, accurately and promptly book and process foreign currency transactions in accordance with the established policies and processes.
- Provide outstanding customer service to both internal and external clients by thoroughly comprehending their requirements and meeting them in a way that enhances the client experience.
- To ensure effective and efficient risk mitigation, identify and report any suspicious activity to the manager,
- especially if it could jeopardize the bank’s assets or violate anti-money laundering/know your customer laws.
- To increase the effectiveness and caliber of the services the operations team provides,
- pinpoint areas that need improvement and offer suggestions to the operations management,
- paying particular attention to cross-functional procedures.
- Organize internally and
Technical Competencies:
- Customer Relationship
- Management and Business Intelligence
- Constant Improvement Operations
- Commercial Acumen
- Operations
- Risk Management
- Innovative
- Problem Solving
How to Apply?
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Administrator