Outputs:

• To guarantee that service levels are maintained, accurately and promptly book and process foreign currency transactions in accordance with the established policies and processes.
• Provide outstanding customer service to both internal and external clients by thoroughly comprehending their requirements and meeting them in a way that enhances the client experience.
• To ensure effective and efficient risk mitigation, identify and report any suspicious activity to the manager,
• especially if it could jeopardize the bank’s assets or violate anti-money laundering/know your customer laws.
• To increase the effectiveness and caliber of the services the operations team provides,
• pinpoint areas that need improvement and offer suggestions to the operations management,
• paying particular attention to cross-functional procedures.
• Organize internally and

Technical Competencies:

• Customer Relationship
• Management and Business Intelligence
• Constant Improvement Operations
• Commercial Acumen
• Operations
• Risk Management
• Innovative
• Problem Solving