Location: George
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.
The responsibilities of a Service Advisor include the following tasks:
- Make sure you greet clients with courtesy and professionalism to make them feel important.
- Engage in careful communication and interaction with clients to fully grasp their service requirements.
- Create service estimates, offer regular upkeep and repair services, and respond to client questions and service requests.
- Effectively engage and interact with clients, providing clear and appropriate explanations of service specifics and, if required, involving service technicians. Increase consumer knowledge of all offered goods and services.
- To speed up service delivery, establish cooperative internal and external relationships.
Make appointments, take phone calls, and respond to inquiries. - Help in arranging for other modes of transportation, reservations for rental cars, shuttle services, etc.
- Maintain high standards for departmental administration, including authorization, warranty claims, job cards, service sheets, and invoicing.
- Keep a customer database updated with information and contact details.
- Help the dealership reach and uphold industry norms for service excellence and process efficiency.
- To guarantee repeat business, cultivate and uphold high levels of customer satisfaction and loyalty.
- Make that the appropriate CRM system or systems are used to handle consumer concerns.
- To stay up to date and relevant, maintain and expand your own particular knowledge base.
- Participate in frequent team meetings to exchange and receive input in the pursuit of ongoing development.
- Participate in any additional developmental training as well as all pertinent OEM training sessions.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric A valid,
- unendorsed driver’s license and the capacity to drive legally and competently are prerequisites.
- knowledgeable about computers
- It is crucial to understand the regulations and practices of the business.
- familiarity with the competitive automotive sector.
- Basic proficiency in mathematics (numeracy)
- An advantage would be familiarity with the pertinent operating systems.
- It will be helpful to have prior BMW brand experience.
Skills and Personal Attributes
Minimum requirement:
- incredibly vivacious, self-motivated, and capable of keeping a cheerful attitude.
- Moral They must gain in-depth knowledge of the cars they are working on, including details on the OEM updates,
- dealership services, manufacturer’s warranty,
- and other details. eager to take advantage of continuing training opportunities offered by the company and OEM in order to advance their careers and/or keep up with changes in systems or products.
- A cooperative team member dependable Customer-focused and results-driven
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