Location: SITA Centurion
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
PURPOSE OF THE JOB:
To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
KEY RESPONSIBILITY AREAS:
- Availability;
- Answer inbound calls;
- Quality of calls;
- Logged calls on ARS and/or ITSM;
- First call resolution rate;
- First Line Support;
- Post call Survey;
- and Cut Calls.
QUALIFICATIONS AND EXPERIENCE:
- Minimum: Matric (Grade 12) A+ or N+.
- Experience: 6 months IT Service Desk/12 months Admin.
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AGENT: IT SERVICE DESK X2 POSTS