Call Centre Agent

Location: Johannesburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Duties & Responsibilities
Logging Calls

• recording incoming client calls in accordance with the Helpdesk Procedure.
• Make sure calls are returned after three rings.
• Make that the Helpdesk System is accurately recording phone calls.
• Make sure that the Helpdesk System / Work Order has all pertinent information and remarks recorded.
• Help customers verify their reservations for parking and venues via the Helpdesk system.

Skills and Competencies

• Superb telephone manners strong proficiency in both languages of English comprehensive understanding of TFS
• and Helpdesk procedures basic familiarity with the client and the structure in which the job is performed a thorough comprehension of the PPP Agreement
• and the PPP model familiarity with the SARS Tax and Vat Acts and related laws a thorough comprehension of the PPP Agreement and the PPP model

Qualifications

• 12th grade A tertiary degree in a customer service or call center setting is advantageous.
• two to three years of experience working in a contact center or clientele proficiency with Microsoft Office packages (Word, Excel, PowerPoint)
• familiarity with the Infor EAM system Recognize the schedules and the site agreement.

How to Apply?

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