Call centre agent

Location: Johannesburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Are you someone who can:

• Long, pertinent questions for inquiries in cases where FCR is not feasible.
• Control the client’s expectations on the timeframe for resolution.
• Control the response times for logged queries.
• Get a 9+ OSTY rating in accordance with the services rendered.
• Sustain a high standard of service by being accessible to take calls at the designated hours.
• Sustain the quality of the service by being accessible to respond to calls, chats, and work items pertaining to knowledge queries.
• Keep up your understanding of FNB’s product line, the eBucks campaign, and the eBucks reward program.
• management of queries. Out-of-office tray management, assignment, and query work item screening.
• Time management for query turnaround. daily oversight of unfinished tasks.
• Increase of unfinished job items. exchanging best practices and complaints management procedures.

You will be an ideal candidate if you:

• Matriculation is the minimal requirement.
• Excellent encounter with customer service.

You will have access to:

• Possibilities for networking and working together.
• posing innovative challenges to workplace opportunities.

We can be a match if you are: 

• Curiosity and bravery: you have a strong desire to learn new things and are willing to take risks.
• Obsession with mastery: you are aware of the necessary skills and continuously push yourself to improve in what you do.

How to Apply?

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