Location: Johannesburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Are you someone who can:
- Long, pertinent questions for inquiries in cases where FCR is not feasible.
- Control the client’s expectations on the timeframe for resolution.
- Control the response times for logged queries.
- Get a 9+ OSTY rating in accordance with the services rendered.
- Sustain a high standard of service by being accessible to take calls at the designated hours.
- Sustain the quality of the service by being accessible to respond to calls, chats, and work items pertaining to knowledge queries.
- Keep up your understanding of FNB’s product line, the eBucks campaign, and the eBucks reward program.
- management of queries. Out-of-office tray management, assignment, and query work item screening.
- Time management for query turnaround. daily oversight of unfinished tasks.
- Increase of unfinished job items. exchanging best practices and complaints management procedures.
You will be an ideal candidate if you:
- Matriculation is the minimal requirement.
- Excellent encounter with customer service.
You will have access to:
- Possibilities for networking and working together.
- posing innovative challenges to workplace opportunities.
We can be a match if you are:
- Curiosity and bravery: you have a strong desire to learn new things and are willing to take risks.
- Obsession with mastery: you are aware of the necessary skills and continuously push yourself to improve in what you do.
How to Apply?
Click the Button Below to Apply Online..
APPLY HERE
Call centre agent