Customer Service Representative
Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Qualification:
two to three years of minimum relevant experience, ideally with a background in internal sales or customer service.
Experience in the packaging business would be beneficial.
Software Skills:Microsoft Office / Syspro
Skills and Abilities
- Good telephone manners – Self-assured speaker with ability to negotiate
- Outstanding communication skills—both written and verbal—as well as listening abilities
- Capacity to effectively demand, plan, multitask, organize, prioritize, and manage time
- Always have a professional, kind, and amiable attitude.
- Solid familiarity with Microsoft Office and Syspro; ability to operate independently with little direction and a high level of dependability.
- Need to have solid knowledge and comprehension of the packaging industry
- Needs to be proactive and show initiative.
- Good team player ready to put in extra time outside of the office to assist others in lowering workloads in order to meet organizational objectives.
- extremely determined and driven to achieve
- Ability to handle relationships and willingness to accept feedback
Responsibilities & Tasks
- Taking care of incoming calls and inquiries from customers
- Record customer orders and see through to completion to guarantee that the orders are fulfilled OTIF
- Respond to client complaints by communicating with the quality control team to make sure they are resolved within the allotted time limit and offer a fix to stop them from happening again.
- Complete and send quotes to the representative for potential customers.
- Make sure that clients have forwarded their intended orders to PW in order to get raw materials.
- A SLA is necessary to enable forward planning.
- Develop/Improve long-lasting connections and consumer trust via transparent, interactive communication to meet client needs.
- Reach or surpass the sales goal
- Take Customer Engagement to the Next Level and Complete All Other Relevant Tasks
How to Apply?
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