Receptionist – Fourways

ABOUT

At Intercare, receptionists create an environment and culture that enable us to fulfill our purpose of making people feel better. We are currently looking for an enthusiastic person to fill this role and rise to the challenge. As a receptionist, you will provide quality customer service aligned with the overall business strategy and fulfill administrative and payment functions. If you are a passionate self-starter, this position is a great opportunity. Intercare is a dynamic healthcare company that focuses on offering value-based healthcare to patients. As ambassadors of the Intercare brand, everything we do is guided by our purpose to make people feel better.DUTIES & RESPONSIBILITIES

• Assist patients in accurately filling out the necessary forms, and document all information in accordance with internal policies and procedures.
• Manage all processes pertaining to the patient-reception journey, such as scheduling, arriving, and paying the patient on the relevant system.
• Guide all customers to the proper location, services, and professionals.
• Maintain patient confidentiality at all times in accordance with POPIA.
• Resolve all emergency cases to the nurse’s station in accordance with protocol.
• Help patients with basic account inquiries and escalate as needed.
• Collect all co-payments and account balances in accordance with Intercare policies and procedures.

REQUIREMENTS

• Minimum requirements: Grade 12.
• Prior experience working in a customer-focused service setting, such as reception, is preferred.
• Computer proficiency is required.
• Knowledge of the GoodX system is also helpful.

We welcome people to build and add to our culture, and we embrace diversity of thought. If your personal purpose is in line with our purpose and your values coincide with our value system, please apply.

CLOSING DATE: 02 February 2024

If you are not contacted within 2 weeks of the closing date please regard your application as unsuccessful.