X10 Collections Agents

Location: Umhlanga
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

 

Looking for experienced Collections Agents who are target driven and have a passion for collections.

Job Description

The detail:

  • An Ignition Group Collections Agent’s goal is to decrease the number and value of arrear accounts while upholding client service standards and keeping current clients.
  • To do this, they must meet monthly goals of calling arrear clients to arrange payment arrangements through skillful negotiation.
  • They must also consistently work to improve the department’s goals.
  • They must demonstrate a knowledge of conflict by employing effective conflict-handling techniques.
  • They must adhere to scripts (opening, content, and close).
  • They must promptly refer any escalation of arrangements outside of their mandate to management.
  • They must also promptly evaluate work processes in order to suggest efficiencies.
  • Finally, they must accurately record updated client information.
Job Requirements

Is this you?

  • You possess advanced Microsoft Excel abilities,
  • a NQF Level 4 (matriculation) or higher,
  • and (advantageously) access to dependable transportation to and from Umhlanga.

 

How to Apply?

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X10 Collections Agents
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