Location: Johannesburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Description
ABOUT THE COMPANY
Innovative mobile commerce technology is sold by Blue Label Telecoms, a JSE-listed business, to developing markets in South Africa and overseas. We enable all of our users—rich, poor, urban, and rural—to communicate and conduct business on an equitable basis. We use both real and virtual distribution methods to get in touch with them. Many of our services are aimed at those who lack easy access to bank accounts, giving them the flexibility to transact whenever and wherever they choose. Our operating license is based on our stellar reputation.
JOB PURPOSE
Reporting to the Inbound Call Centre Manager, the successful candidate will be responsible to render efficient customer service to our existing clients by providing accurate information in a professional manner.
RESPONSIBILITIES
Product/Service Information
- to promptly and effectively answer calls Record and address inquiries on Insight Provide dealers and clients accurate information.
- Provide walk-in clients administrative assistance
- Give the company accurate feedback on its needs and inquiries.
- Provide and maintain accurate claimant data in the database.
- Communicate with service providers to guarantee appropriate, high-quality, and reasonably priced care.
Product Knowledge
- To do research and gather information using available resources
- Provide customers with product and service information
Customer Service Mandatory
- To offer excellent customer service to all internal and external customers
- To display a customer orientation
- To embody the “customer is king” philosophy
Collaboration Mandatory
- The ability to work in conjunction with other internal and external parties towards the achievement of a common goal
Job Requirements
BEHAVIOURAL COMPETENCIES
- Effectively
- Communicates
- Accountability is ensured by customer focus.
- Possessing Interpersonal
- Resilience and Action-Orientation Situational Flexibility Enhances Work Procedures outstanding problem-solving, analytical,
- and organizing abilities Telephone Courtesies focused on providing excellent customer service a cooperative team member Sincere, sympathetic, and responsible
EDUCATION
- Matric
EXPERIENCE
- prior one year of experience working as an outbound sales representative outstanding interpersonal,
- communication, and presentation abilities
- Proficiency in Microsoft Office Suite and ability in networking
- Understanding of: Company goods; Agreements on Pricing and Promotions;
- Version upgrades; Fees and Rules; Rates; Retail financial goods and services
How to Apply?
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