Location: Mercedes-Benz Constantia Kloof
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Description
coordinating the work of service advisers, foremen,
and consumers in the service department keeping clients informed about all service reservations and timely progress
Being a team player and able to collaborate with all relevant parties
Make sure the workshop opens and closes on time each day.
Make sure that all vehicles are secure, including those parked in workshops and keys kept in a key safe.
Making sure that the keys are locked in a key safe and that the cars are parked outside first thing in the morning
Making sure that employment cards are signed and adhere to MBSA regulations helping and promptly providing technicians with price advice
Help the Service Manager, Controller, Foreman, and Service Receptionist.
As required by the MBSA, follow up on components ordered to the workshop within a 5-day turnaround period.
Position Overview
There is a position open at Mercedes-Benz Constantia Kloof for a Service Advisor who will be answering to the Service Manager. Someone with the capacity to consistently deliver high standards of service and outstanding customer support will be well-suited for this role.
Specific Role Responsibilities
Customer Service:
accountable for upholding established standards for client service
Ascertain accurate diagnosis based on the symptoms described by the clients.
In charge of pre-costing and billing cars before the consumer collects them
In charge of regularly updating clients on delays and progress
In charge of monitoring complaints and inquiries from customers
Administration:
Make sure your daily planning is efficient.
In charge of prewriting job cards in charge of keeping track of non-warranty claims
In charge of overseeing WIP (Work in Progress)
Keeping an eye on and managing outstanding cash
Qualifications and Experience
Education & experience:
• Computer literate (with experience using Kerridge preferred);
• Minimum of Grade 12;
• Two to three years in a related role.
• A certified Mercedes-Benz service advisor would be preferred;
• A working knowledge of the motor sectore
How to Apply?
Click the Button Below to Apply Online..
APPLY HERE