Call Centre Agent (JHB)

• Answer phone calls from clients or travelers;
• Resolve issues like cancellations and delays;
• Customers should be given explanations of processes and assistance as needed;
• labor in a group and for longer hours than usual (shift work);
• Handle private information;
• Write and speak with clients.

• 12th grade;
• one to four years of experience working in a call center;
• Travel or a relevant degree will be beneficial;
• exceptional reading, writing, and speaking skills in English;
• Strong computer proficiency;
• Excellent telephone manners;
• neither a credit history nor a criminal record able to work overtime, on weekends, and on public holidays when needed;
• Own transportation would be beneficial.

Personal Attributes:

• Being on time;
• having a strong grasp of or experience providing excellent customer service;
• having a high level of patience and assertiveness; having the ability to resolve conflicts;
• maintaining impeccable timekeeping; dependable, competent, and trustworthy, especially when handling private information;
• the capacity to perform effectively under duress;
• Be willing to work past regular office hours and manage your time well;
• stay focused to address any objections.