Location: Western Cape
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Principal Accountabilities

• shows that they grasp the department’s plan and strategy in relation to their own job outputs. carries out departmental strategy within their own purview. makes suggestions to help the departmental strategy and plan be implemented.
• contributes to cost containment and budget management consistently implements cost-cutting measures Offers suggestions regarding profitability
  Accurately charging extra baggage By carrying out your duties well and seeing areas for improvement, you can help save costs. uses resources efficiently and economically in their particular area of duty or task. uses technology to raise consumer expectations both within and outside. carries out tasks in accordance with client specifications Respects the rules, procedures, and systems of governance and risk management provides important stakeholders with timely, sporadic, and regular information reporting. Engages in ongoing optimization initiatives, projects, and programs Upholding a high degree of professionalism, efficiency, consistency, and personalization when interacting with customers will help to promote the airline’s customer service ideals.
• Help elderly, crippled, and unaccompanied minor travelers to make sure their unique needs are met. Help with any issues, such as informing travelers of any delays, interruptions, and denied boarding Give clients and travel agents general information. Help travelers with the check-in and arrival procedures as needed. Help clients with general questions or provide guidance when needed. Engage with the client during the transaction to allay their fears and foster trust. Fulfill whatever tasks that supervisors set you in accordance with the goals of the firm. Assign seats, check luggage, and keep an eye on the amount and size of carry-on luggage. Examine and confirm passenger papers to make sure travelers have the right paperwork for their trip. Handle all passenger and luggage check-in, airplane boarding, and excess baggage charges.
• Describe the boarding process, carry-on policies, arrival and departure times, and seat assignments. Manage refused boarding situations by recruiting volunteers and efficiently informing consumers who have been involuntarily denied boarding of the situation. Direct clients and give succinct, unambiguous information about aircraft cancellations, delays, and denied boarding circumstances. Oversee lines and self-service check-in Make sure that onboard hand luggage is properly controlled at the boarding gates and during check-in. Help and make sure that damaged, stolen, and improperly handled luggage is handled properly. Maintain thorough records of any damaged or improperly handled luggage. In all facets of duty, provide the utmost level of passenger safety and care.
• Observe standard operating procedures and service standards to guarantee that passengers are always treated with efficiency and friendliness. Make announcements in public as
• Make sure you update statistics data and do baggage reconciliation on every flight. After responsibilities, clearing out all inventory from boarding gates and check-in counters shows knowledge of the company’s people management-related rules and procedures. respects people procedures and plans in order to meet organizational goals. takes part in development programs to increase departmental and personal productivity. accepts transformation efforts in accordance with the airline’s vision and strategic direction. shows a desire to improve one’s own abilities and impart them to close team members. embodies and sets an example for the airline’s principles Assist in building the department’s capacity to accomplish its goals. Determine areas within your sphere of influence that could use improvement. Participate in your own skill development by reading, researching, taking classes, and participating in recognized learning events.

Qualifications & Experience

Matric grade 12 at NQF level 4 An advantage will be having a three-year diploma in travel and tourism or a similar discipline. Experience gained from working in an airline customer service setting will be beneficial.

Knowledge and Skills

• Standards for Customer Service Handling Passengers Customer Management (CM) at Amadeus Altea Handling Hazardous Materials System for Baggage
• Management Baggage Reconciliation System (BRS): World Tracer System Star Alliance prerequisites Travel Document Verification Auto Document Check by
• Amadeus (ADC) Handling Passenger Disruptions (IRROPs) Station Emergency Response Plan (SERP) Safety Management System (SMS) Outstanding writing and verbal communication abilities Computer skills ranging from moderate to high Skills for solving problems Time management that works Proficiency in information processing Qualities Technical Proficiency Relationships with Stakeholders Results Are Driven by Adaptability and Flexibility Awareness of
• Organizations Integrity and Ethics Cooperation

How to Apply?

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