Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: A basic salary of R255 450 to R300 912 per annum (Level 6)
REQUIREMENTS:
- A qualification in Public Management, Public Administration, Operations Management, Business Management, Management or Administration at NQF level 6 recognised by SAQA
- Completion of the Cadet or Internship programme within the Department of Home Affairs will be an added advantage
- Knowledge of all relevant public service and Departmental Legislative Frameworks
- Knowledge of Civic Services Regulatory Frameworks
- Knowledge of fraud prevention
- Knowledge of the Batho Pele Principles
- Willingness to work extended hours.
REQUIRED SKILLS AND COMPETENCIES:
- Client orientation and customer focus
- Excellent interpersonal skills
- Problem solving and conflict management
- Analytical skills
- Telephone etiquette
- Good written and verbal communication skills
- Conscientious
- Professionalism
- Computer literacy
- Patriotism, Honesty and Integrity.
DUTIES:
- The successful candidates will be responsible for, amongst others, the following specific tasks:
- Process Civic Service applications and issue documents in line with standard operating procedures
- Administrate the provision of safe and secure enabling documents as it relates to citizenship, births, marriages, death, travel documents and passports
- Provide administrative support in the office
- Attend to enquiries and perform online verifications
- Contribute to the transformation of the Local Office into a digital-first organisation
- Implement governance processes frameworks and procedures
- Contribute to the effective and efficient management of resources within the Office
- Provide prompt and professional customer service.
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CIVIC SERVICES CLERK (21 POSITIONS)