Location: Head Office Pretoria
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: R202 233- R 235 611 p.a. excluding benefits
MINIMUM REQUIREMENTS:
- The Senior Certificate (NQF Level 4) is required of candidates.
- It is crucial to be computer literate.
- Experience: 0–1 years of relevant work experience.
Knowledge and Skills:
Social Assistant delegates and processes, SASSA Act, SOCPEN, legislation, policy, procedure, and standards, as well as organizational arrangements and awareness.
KEY PERFORMANCE AREAS:
- The incumbent will take calls and place them.
- Incoming call registration and escalation, such as recording on the Customer Care
- Application system; Examining and offering comments updating data on the
- Integrated Customer Care Application
- Monitor and responding to inquiries submitted to the responsible management and back office Responding to inquiries via email
- Educate customers and Make direct calls to the appropriate authorities to guarantee that the needs of the client are met.
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