Receptionist

Location:  KwaZulu-Natal
Job Type Classification: Permanent
Closing Date: None
Salary: market related

 

 

Requirements

• A National Senior Certificate is necessary.
• A degree in office administration would be beneficial.
• At least two years of front desk or customer service experience (preferably at a clinic)
• Proficiency in Microsoft Office and Office 365 (Outlook, Word, Excel)
• English and one other South African language proficiency

Duties & Responsibilities

• In order to give customers a great experience, greet guests in a courteous and professional manner.
• Ascertain the purpose of the visit and notify the appropriate person.
• Observe the pertinent visitor security procedures, record their information, and, if necessary, provide security tags.
• To deliver a first-rate customer experience, answer calls in a courteous and professional manner.
• Calls received through the switchboard are screened and routed properly.
• raising invoices and proposals through the appropriate mechanism.
• helping to collect unpaid debts and do age analysis.
• arranging appointments, following up, and answering questions about them.
• Make sure that the files are organized and readily available to the appropriate parties.
• As needed, gather, assemble, and distribute papers to pertinent parties within predetermined parameters and deadlines.
• Bring up errors and other housekeeping concerns with the appropriate parties or service providers.
• assembling and distributing all correspondence. many administrative tasks, such as computerized filling and data collection.
• Establish and preserve connections with stakeholders both inside and outside the company.
• In order to manage expectations, fulfill service level agreements that have been established with all parties involved.

 

Competencies

• Communication abilities,
• both written and verbal
• An emphasis on service
• Social abilities Email protocol
• Paying close attention to details
• Accountability
• Organizing and planning abilities
• Process-driven and deadline-driven
• Kindhearted disposition

 

 

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