Location: Johannesburg, ZA
Job Type Classification: Permanent
Closing Date: 09 February 2024
Salary: market related
Job Purpose
For those seeking a fulfilling career in banking and customer service, as well as those with experience in forex and call center operations, Nedbank has an exciting opportunity! As one of the top banks in South Africa, Nedbank aspires to be the most admired financial services provider in Africa. We do this by offering our clients professional and efficient services that maximize their experience and guarantee long-term relationships.
As a call centre agent at Nedbank, you will be responsible for:
- Answering calls from customers and giving them accurate and pertinent information about our goods and services;
- generating leads and coming up with solutions that satisfy customers’ needs and expectations;
- reporting unanswered questions to management and keeping track of cases’ progress;
- adhering to the daily schedule, targets, and service level agreements;
- taking part in CSR and culture-building projects;
- staying current on laws, regulations, and risk standards that affect your position;
- and developing your own skills and knowledge in your area of specialization.
Minimum Requirements
- In addition to having a clean criminal record and an ITC,
- candidates must also possess excellent communication,
- people skills, problem-solving abilities, and a passion for customer satisfaction.
- NQF Level 4 or Higher in Banking, in a Banking, Sales, Marketing, Financial,
- or Business-related field. Candidates must also have a minimum of 12
- FAIS credits and 1-2 years of sales experience within a Contact Center or Banking environment.
Working Hours
- You must be prepared to work an eight-hour shift a day, as well as weekends and public holidays (if needed).
Technical / Professional Knowledge
- Administrative processes, systems, and pertinent regulatory knowledge;
- business writing abilities;
- banking expertise;
- operational knowledge;
- banking procedures;
- operational knowledge cluster-specific;
- business concepts;
- business terminology and definitions;
- governance, risk, and controls;
How to Apply?
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