Location: Town / City Roodepoort
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
JOB ADVERT SUMMARY:
New talent is being invited by Clover to participate in the Call Center Learnership. The chosen candidates will attend classes as required and work at Clover’s Call Center offices in Constantia Park (Roodepoort) for the duration of the learnership. Individuals will have earned the NQF qualification and acquired experience in a top-tier call center by the end of the learnership.
REQUIREMENTS:
- 12th grade or above NQF4
- Matriculation or Grade 12 completed within the last five years (2019–2023) 60% on average for math and English or math literacy
- Advanced computer literacy Right now,
- I am jobless.
- Candidates cannot have taken part in a learnership in the past.
COMPETENCIES:
- proactive and focused on taking action
- Behaving in a truthful and reliable manner upholds elevated standards
- Effectiveness in relationships
- Dedication and inspiration
- Work together with others to accomplish a shared goal.
- focused on the customer
- Effective communicator with the capacity to use mathematical concepts
DUTIES AND RESPONSIBILITIES:
Provide a high level customer service
- Handle all inbound and outbound interactions.
- Resolve queries and complaints via the relevant stakeholders.
Capture and confirm customer orders
- Accurately and promptly record orders in accordance with the daily call list.
- Notify clients that their accounts are on hold.
- Verify client orders in accordance with regular operating processes.
- Notify the appropriate parties about any problems with their orders.
Sell Clover and Principal products as per customer ranging
- Offer new or additional products (describe features and special offers).
Promote teamwork and cooperation
- Help team members achieve collective outcomes.
- Assume joint responsibility for completing the task.
- Support the values of the team.
- Attend team meetings.
- Assume accountability for the information’s visual administration.
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