Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Summary:
We are now hiring motivated, customer-focused people to become Bank Better Champions at Capitec Bank. Your duties as a Bank Better Champion will involve greeting customers, managing branch traffic, and offering first-rate customer support via remote or self-service channels. For those who enjoy providing exceptional customer service and have an interest in the banking sector, this is a fantastic opportunity. Since no prior experience is required, candidates with a Grade 12 diploma would be eligible for the role.
Responsibilities:
-Welcoming and extending a warm greeting to clients as they enter the branch will contribute to the cozy atmosphere.
-Assist clients in using and understanding the various self-service options, like online banking and ATMs.
-To ensure a seamless transaction, assist and guide clients throughout remote or self-service transactions.
-Maintain an efficient and well-organized queue structure to guarantee prompt and efficient customer service.
-Help clients with basic banking inquiries, such as account balances, transaction history, and product specifications.
-Look for ways to educate clients about the features and benefits of Capitec Bank’s products and services.
-Collaborate with the branch team to meet objectives and provide total client satisfaction.
-Keep yourself up to date on Capitec Bank’s rules, procedures, and offerings so that you can provide clients with correct information.
Requirements:
-A required minimum grade level of 12.
– Excellent communication and interpersonal abilities.
-A customer-centric approach and a focus on offering excellent customer service.
-The capacity to multitask and work well in a fast-paced environment.
-A strong ability to solve problems and take prompt action.
-The ability to finish tasks precisely and attention to detail.
-A fundamental knowledge of computers and familiarity with self-service banking features.
-The capacity for flexible employment, including weekend and late-night banking hours
How to Apply?
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