X5 Call Centre Agents

Location: Northern Suburbs (Cape)
Job Type Classification: Contract
Closing Date: Not Specified
Salary: market related

 

We are looking for a Call Centre Agent, in Bellville, Cape Town to provide customer services to the customers.

Job Description

RESPONSIBILITIES

• Handle and resolve customer complaints;
• give customers information about products and services;
• deal with work-related stress;
• answer calls in a professional manner;
• respond to customer inquiries;
• accurately enter customer information into orders;
• identify and escalate priority issues; sell to customers;
• route calls to the appropriate resources;
• follow up with customers when needed;
• fulfill commitments to customers;
• and perform other tasks as delegated by management.

Job Requirements

 Minimum Requirements:

 Essential 

• Matric
• African Languages i.e. Xhosa, Zulu, Venda, Sotho, Tshona

Skills

• 6 months Call Centre Experience
• Computer Literacy

Attributes

• Possess excellent phone manners;
• be able to handle upset customers;
• be able to multitask;
• and be able to listen to the customer’s question and reply appropriately

 

 

How to Apply?

Click the Button Below to Apply Online..
APPLY HERE