Location: Little Falls
Job Type Classification: Permanent
Closing Date: January 12, 2024.
Salary: market related
We are seeking a Customer Assistant to join our dynamic CRM team at our Little Falls store. If you believe you are the right person for this exciting opportunity, feel free to apply. The closing date is January 12, 2024.
Job Description
Purpose of the role
To help the store succeed by giving customers accurate and pertinent information, doing your best to address their questions, and making sure they are always satisfied.
Main responsibilities
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- Ensure minimal customer complaints;
- Manage the cash desk, assist with orders, exchanges, and refunds;
- Oversee the business’s loyalty program;
- Manage returned goods and liaise with the appropriate departments;
- Provide cash back on returned goods; Ensure that customers are satisfied;
- Act as a host or hostess to customers who visit the business premises;
- Provide information about the products and services of the business through various channels;
- Resolve customer queries;
- Advice customers on the various processes in the business;
- Ensure customer satisfaction;
- Ensure adherence to policies and procedures;
- Ensure adherence to all internal control procedures;
- Deliver superior quality of the store’s various services, such as welcome points and loyalty cards;
- Ensure exceptional customer relationships;
- Ensure department efficiency to reduce customer wait times;
- Ensure all processes improve the quality of service provided to customers
Job Requirements
Requirements
The successful candidate should have the following skills, experience and attributes:
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- Excellent interpersonal relations, professional, empathetic, and friendly;
- previous experience in retail merchandising;
- attention to detail;
- excellent interpersonal relations;
- self-assurance, diligence, and leading by example;
- passion for serving others;
- friendly, helpful, confident, and engaging personality;
- genuine liking to working with people;
- exceptional customer services;
- curiosity and initiative;
- proficiency in English;
- ability to multitask
How to Apply?
Click the Button Below to Apply Online..
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Customer Assistant