Sales Consultant

Job Description

 

PURPOSE OF JOB

Policy sales, either outbound or inbound, depending on campaigns and leads. Establish the customer relationship and achieve a number of KPIs. Establish a connection with the client, carry out a needs analysis, and suggest solutions. Requires a thorough understanding of the market, products, and their attributes in addition to an emphasis on brand expansion.

 

RESPONSIBILITIES

Development of Customer Relations Make phone calls to designated clients in order to establish new connections or serve as a point of contact. The client requires clarification Every sales call should have specific goals; the presentation should be made using standard materials; the customer should be asked pertinent questions to gauge interest and to highlight areas that need more information or clarification, which should then be addressed. Market Customer Offers Determine which goods or services best satisfy the needs of the client, then utilize your own experience to suggest amounts that adhere to established operating systems, rules, and guidelines. Inform the consumer about the options and persuade them to buy the products that would best serve their needs and provide the greatest returns on investment.

Operational Integrity Acquire a working knowledge of the organization’s policies and procedures, as well as regulatory and ethical codes that are pertinent to your own job. Follow all necessary steps to guarantee that your own work is completed to the necessary standards. Relationship Management for Customers (CRM) Information After every interaction with a customer, schedule a callback and enter pertinent data into the CRM system to establish a call plan and make sure the company has high-quality data to support efficient customer retention and business development initiatives. Management of Performance Set your own workflow priorities and make sure that every work is finished on time and to the required quality standards. You can utilize performance management tools to help you fulfill SLAs by using them to enhance your own performance. Building Personal Capabilities Stay up to date on any recent modifications to internal policies and processes.

Job Requirements

EDUCATION

 

Matric / Grade 12 or SAQA General Education Regulatory Exam 5, contingent on DOFA date; Full 150 STI credits, contingent on DOFA date; Accredited Equivalent (Essential); a business or marketing degree or diploma (Advantageous)

HISTORY

General Experience: One year of sales experience in a call center