General Assistant: Cleaning & Food Aid Services
Requisition ID: 11090 | Closing Date: 12 May 2026
The South African Revenue Service (SARS) invites dedicated, trustworthy, and service‑oriented individuals to apply for the position of General Assistant: Cleaning & Food Aid Services within the Taxpayer Engagement Division in the Western Cape. This role is essential in supporting SARS’ operational excellence by maintaining clean, functional facilities and providing high‑quality food and beverage services for official meetings and events.
This opportunity is ideal for individuals who take pride in cleanliness, organisation, and service delivery, and who wish to contribute meaningfully to a national institution that protects South Africa’s economy and citizens.
About SARS
SARS is responsible for the collection of national revenue and ensuring compliance with tax and customs legislation, playing a critical role in the economic sustainability of South Africa. Operating in a dynamic and ever‑changing environment, SARS strives to be a responsive, ethical, and high‑performance organisation, underpinned by values of integrity, accountability, transparency, and service excellence.
By joining SARS, you become part of an organisation that believes every role—no matter how operational—adds value to national development.
Position Overview
- Job Title: General Assistant: Cleaning & Food Aid Services
- Requisition ID: 11090
- Division: Taxpayer Engagement
- Reports To: Manager: Taxpayer Services
- Location: Western Cape
- Closing Date: 12 May 2026
Job Purpose
The purpose of this role is to maintain Regional Corporate Real Estate (CRE) buildings and facilities by ensuring that all cleaning, food service, and basic facility support functions are executed according to agreed quality standards. The role contributes to a professional working environment by supporting meetings, maintaining hygiene standards, and ensuring facilities are properly serviced on a daily basis.
Minimum Education and Experience Requirements
- Basic literacy (ability to read, write, and understand instructions)
- Prior experience in cleaning, food service, or office support will be an advantage
- Ability to follow procedures, schedules, and hygiene standards
Key Job Outputs and Responsibilities
Food and Beverage Services (Meetings & Functions)
- Assist with arrangements for official meetings by preparing and serving tea, coffee, and refreshments
- Ensure conference rooms have clean water, glasses, cups, and bottled water
- Prepare serving utensils, beverages, and food prior to meetings
- Serve refreshments on time in accordance with meeting schedules
- Clear tables and wash dishes after meetings or events
- Maintain cleanliness of:
- Kitchen counters
- Cupboards
- Refrigerators
- Microwaves
- Wash dishcloths and ensure hygienic storage of cleaning items
Kitchen Stock and Inventory Control
- Assist with ordering and requisitioning kitchen stock
- Receive and unpack delivered stock
- Monitor stock levels of:
- Coffee
- Tea
- Milk
- Sugar
- Cleaning materials
- Notify the responsible person when stock levels run low
- Store items safely to prevent spoilage, waste, or contamination
Cleaning and Hygiene Duties
- Perform cleaning duties according to required quality standards and schedules
- Clean offices, kitchens, bathrooms, and common areas
- Ensure hygiene standards are consistently met
- Dispose of waste responsibly
- Apply “clean as you work” principles
Operational Support and Planning
- Plan and organise own daily tasks efficiently
- Communicate progress on work requests and tasks
- Report completed tasks daily to support decision‑making
- Resolve routine problems and escalate issues when necessary
- Adapt work processes as instructed
- Continuously seek ways to improve service quality and efficiency
Governance and Compliance
- Comply with all SARS governance, compliance, and operational policies
- Adhere strictly to confidentiality requirements
- Escalate compliance issues or irregularities for investigation
- Maintain professionalism and ethical conduct at all times
People and Performance Responsibilities
- Take ownership of personal performance and service delivery
- Request support or training where needed to improve work quality
- Complete all tasks within required timeframes
- Contribute positively to a culture of teamwork and accountability
Financial Responsibility
- Perform duties efficiently to reduce operational costs
- Minimise waste of food, cleaning materials, and resources
- Use supplies responsibly and economically
Client Service Orientation
- Understand job service requirements
- Meet or exceed internal client expectations
- Support a welcoming, professional office environment
Required Behavioural Competencies
- Accountability
- Attention to Detail
- Analytical Thinking
- Commitment to Continuous Learning
- Organisational Awareness
- Honesty, Integrity, and Trust
- Respect and Fairness
- Transparency
- Conceptual Understanding of Service Delivery
Technical and Functional Competencies
- Business and organisational knowledge
- Data and information collection
- Reporting and task tracking
- Efficiency improvement
- Application of functional policies and procedures
Confidentiality and Compliance
- Must comply with GOC (Government Official Confidential) requirements
- Uphold confidentiality and data protection at all times
Employment Equity and Vetting
SARS is committed to Employment Equity in line with its internal policies.
Persons with Disabilities are strongly encouraged to apply.
Successful candidates will be required to:
- Take an oath of secrecy
- Complete pre‑employment screening
- Undergo assessments, including:
- Case study (where applicable)
- Psychometric assessment
- Security vetting
- Declare private interests
- Undergo reference and security clearance checks
Why Join SARS in This Role?
- Contribute meaningfully to a national institution
- Be part of a professional, ethical, and service‑driven organisation
- Work in a structured and supportive environment
- Play a key role in maintaining high standards of service and hygiene
- Build experience within the public sector
Application Deadline
Closing Date: 12 May 2026
Late applications will not be considered.
Final Call to Action
If you are a reliable, detail‑oriented individual with a passion for cleanliness, hospitality, and public service, the General Assistant: Cleaning & Food Aid Services role at SARS in the Western Cape is an excellent opportunity to contribute to service excellence in government.
Apply before 12 May 2026 and be part of an organisation built on integrity, trust, and national impact.
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