Location: Sandton, Gauteng
Job Type Classification: Permanent
Closing Date: 21 May 2024
Salary: market related
Introduction
A dynamic person is needed to join the Customer Resolution Center team at JD Group. To guarantee that a unique customer experience is delivered, the person will need to successfully manage, address, and escalate client inquiries across all communication channels.
Description
- Current awareness of retail customer service best practices
- General comprehension of the CPA (Customer Protection Act) familiarity with JD Group
- procedures, systems, rules, and practices familiarity with CRM procedures and systems Social Media
- Know-How
- MS Expertise Knowledge of the value chain and operating model of JD Group
- Both explicit and implicit moral obligations
Minimum requirements
- Grade 12:
- A year of experience working in a customer resolution center
- or providing customer service is preferred.
SKILLS
- strong communication abilities both in writing and speaking Individual Hardiness
- Taking on multiple tasks at once
- Time Management
- Done Right Social Competencies Skills in Interpretation and Active Listening
- Management of Conflicts Capacity to function under pressure
BEHAVIOURS
- vigor and determination
- Focus on the customer;
- solve problems;
- plan and prioritize Assertiveness,
- Excellence,
- and Focus on Adhering to Protocols
- and Guidelines Paying Close Attention to Details
- When Dealing with People Achieving Outcomes
- and Fulfilling Client Demands
How to Apply?
Click the Button Below to Apply Online..
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Customer Service Agent