Call Centre Agent – Buying Department

Key Responsibilities:

• Make one hundred calls a day to inquire on lapsed leads.
• Provide leads to purchasers as asked
• Ensure that all interactions are accurately and current recorded in the CRM system.
• Save at least seventy-five discounts per month.
• Meeting the demands of customers and swiftly resolving problems is how you deliver exceptional customer service.
• Work together with buyers and other managers to make sure lead management is effective.
• Analyze helps to maximize transaction closing and prioritize follow-ups.

Required Skills:

• exceptional communication skills both in writing and speaking
• Client Support Excellent negotiating and persuading abilities
• Resilience and Persistence in Time Management
• Group Cooperation

Qualifications and experience:

• Grade 12
• Previous preferably outbound call centre experience
• At least 2 years of experience in customer service

Benefits:

• Basic R7500 per month and potential for excellent commission
• Provident Fund
• Company phone and laptop

Working hours:

• Monday to Friday: Shifts 08:00 -17:00, 09:00 – 18:00
• Weekends: Every second Saturday and one Sunday a month, for 5 hours from 10:00 – 14:00

Location and transport requirements:

• Head Office, Centurion
• Own reliable transport