Location: Witbank
Job Type Classification: Permanent
Closing Date: February 27, 2024
Salary: market related
Fraser Alexander is a top provider of services to the mining sector and a global partner that uses clever solutions to bring value to waste, infrastructure, and mining. We provide tailings management, tailings dam building, and mineral processing. We want to expand our pool of highly sought-after professionals by bringing in essential talent.
Job Specifications
You will be expected to maintain and offer support for the desktop computing environment in this. To ensure optimal workstation performance, this involves installing, troubleshooting, repairing, maintaining, and upgrading all PC hardware and equipment in an environment primarily running Microsoft Windows. Additionally, the individual will accurately and promptly diagnose issue areas (in person, over the phone, or via email) and offer end-user help as needed..
RESPONSIBILITIES
Incident and Problem Identification
- Answer calls from users and the help desk.
- After-hours phone assistance
- Analyze the service management system, filter incidents, and prioritize them.
- Make sure the system informs the user.
Hardware and Software Desktop Support and Repairs
- Allocate time for repairs.
- When feasible, provide remote assistance and maintenance
- establishing and maintaining user accounts and permissions in order to grant access to a network
- Maintaining and evaluating security, preventing unauthorized entry
- Draw out a maintenance schedule to avoid unforeseen malfunctions.
- Configuring the computer system of the organization to achieve particular business objectives
- keeping an eye on daily PC performance
- Maintain and update the computer equipment and inventory.
- Maintain and fix problems with the connections to VoIP phones, AV systems, biometrics, and LAN/WAN.
- Make that desktop computers connect to various systems without any problems, keeping compatibility considerations in mind.
- Work with suppliers to find solutions for technical issues with desktop computer hardware and software.
- Support and implement system updates to guarantee their longevity.
- Evaluate functional requirements to control system specifications for purchases.
- Fix the network and hardware
Understanding of Modern Technology
Examine the most recent standards and trends.
preliminary justification for modifications
Consult potential projects
Records and Records
Determine and record the processes and procedures.
Obtain the necessary manuals.
assemble a list of user manual references
assemble pertinent user manuals
Client Contentment
Get feedback from customers via the Service Management System.
Fix any reports or places for improvement.
Job Requirements
QUALIFICATIONS
- Grade 12
- A+ , N+ , MCP Certification
EXPERIENCE
- Minimum of 5 years experience in I&T Desktop Support
SKILLS, QUALITIES AND ABILITIES REQUIRED
- advanced knowledge of the action orientation model
- Resolution of Conflicts
- Organizing Capabilities
- Making decisions and addressing issues
- Recognize morality and honesty
- Recognize commercial awareness
How to Apply?
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