📍 Location: Netcare Rosebank Hospital
🏢 Employer: Netcare
🕒 Job Type: Full-Time
📅 Closing Date: 13 May 2026

Are you passionate about helping people, providing excellent customer service, and working in a professional healthcare environment? Netcare Rosebank Hospital is looking for a dedicated, organized, and friendly Receptionist to join their healthcare team. This is a great opportunity for individuals who enjoy working with people and want to build a meaningful career in the medical and hospital industry.

Netcare is one of South Africa’s leading private healthcare providers, known for delivering quality healthcare services and creating meaningful careers. The successful candidate will become part of a caring and professional team that values compassion, dignity, truth, participation, and excellence.

📌 POSITION OVERVIEW

The Receptionist will serve as the first point of contact for patients, visitors, doctors, and stakeholders entering the hospital. This role is extremely important because reception staff help create a welcoming and professional environment for everyone visiting the hospital.

The successful candidate will assist with:
• Welcoming patients and visitors
• Handling admissions and patient registrations
• Managing calls and inquiries
• Capturing and verifying patient information
• Supporting patients with digital platforms
• Maintaining confidentiality and professionalism
• Performing administrative and financial duties

This position requires strong communication skills, attention to detail, professionalism, and the ability to work under pressure in a fast-paced healthcare environment.

✅ KEY RESPONSIBILITIES

📍 Patient and Visitor Support
• Welcome patients, doctors, and visitors warmly and professionally
• Direct patients to the correct wards or departments
• Ensure visitors feel comfortable while waiting
• Provide information about hospital services and procedures
• Assist with general inquiries from walk-in visitors

📍 Admissions and Patient Administration
• Register and admit patients efficiently
• Verify patient details including ID, contact details, and medical aid information
• Ensure all admission documents and consent forms are completed correctly
• Maintain accurate patient records on the SAP system
• Handle online and direct admissions professionally
• Assist patients with the Netcare Mobile App and online systems
• Obtain and record authorizations where required

📍 Financial and Payment Duties
• Receive payments via cash or credit card
• Issue accurate receipts for all payments received
• Handle co-payments and deposits according to hospital procedures
• Balance and reconcile payments correctly
• Manage petty cash when required
• Ensure financial processes are completed accurately to reduce risk

📍 Telephone and Communication Duties
• Answer calls professionally within three rings
• Transfer calls to the correct department or doctor
• Record and deliver messages accurately
• Handle telephonic patient inquiries professionally
• Communicate effectively with patients and healthcare staff

📍 Reception and Administration
• Keep the reception area clean, professional, and organized
• Ensure marketing materials and supplies are available
• Inform patients of any delays respectfully
• Attend team meetings and provide feedback where necessary
• Perform general administrative tasks and maintain records

📍 Confidentiality and Professionalism
• Protect patient privacy and confidential information
• Follow all hospital policies and procedures
• Maintain professional conduct and appearance at all times
• Wear the Netcare uniform according to company standards

🎓 MINIMUM REQUIREMENTS

✔ Grade 12 / Matric or equivalent NQF Level 4 qualification
✔ Computer literacy and proficiency
✔ Excellent interpersonal and communication skills
✔ Good customer service skills
✔ Ability to work with confidential information responsibly

⭐ PREFERRED REQUIREMENTS

• Previous experience in a hospital or healthcare environment
• SAP ISH system experience
• Customer service experience
• Knowledge of medical aid benefits and procedures

💡 IMPORTANT SKILLS NEEDED

Netcare is looking for candidates who are:
• Friendly and professional
• Organized and detail-oriented
• Able to multitask under pressure
• Good at solving problems
• Passionate about helping people
• Strong communicators
• Team players with a positive attitude

🏥 WHY WORK FOR NETCARE?

Working at Netcare means becoming part of an organization that truly values people and quality healthcare services. Employees are encouraged to grow professionally while making a meaningful difference in the lives of patients and families every day.

Netcare promotes:
• Professional development opportunities
• A supportive and respectful work environment
• Teamwork and inclusivity
• Compassionate patient care
• High-quality service delivery
• Career growth in the healthcare sector

💙 NETCARE VALUES

Netcare employees are expected to uphold the following values:
• Respect
• Care
• Compassion
• Appreciation
• Diversity
• Dignity
• Professionalism

Employees are also encouraged to:
• Treat everyone with kindness and humility
• Listen with empathy
• Embrace diversity and inclusion
• Act in the best interests of patients and the organization

📢 WHO SHOULD APPLY?

This opportunity is perfect for:
• Recent matriculants with strong people skills
• Experienced receptionists
• Individuals seeking healthcare administration careers
• Candidates with hospital reception experience
• Job seekers passionate about customer service and patient care

If you enjoy helping others, communicating with people daily, and working in a professional healthcare environment, then this could be the perfect opportunity for you.

📅 APPLICATION DEADLINE
Closing Date: 13 May 2026

⏳ Don’t miss this opportunity to join one of South Africa’s leading healthcare providers.

📍 Position: Receptionist (Main/Casualty/Radiotherapy)
📍 Location: Netcare Rosebank Hospital
📍 Employment Type: Full-Time