Administrator
Location: Centurion
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Requirements
- Matric Grade 12
- At least two to three years of experience in health administration
- Computer literate (know how to use Excel) At least two to three years of experience in customer service
- An advantage would be having a solid understanding of the industry.
- It would be advantageous to be familiar with Momentum’s product offerings.
- An advantage would be familiarity with the Oracle system.
Duties & Responsibilities
Membership packs, membership cards and routing correspondence to the relevant departments
Assemble membership packages. Reprint membership cards. Route correspondence to different departments and scan papers for the department to retrieve. Document indexing, stock control, and statistics maintenance Make sure that every piece of returned mail is handled in accordance with the returned mail procedure. Any additional ad hoc tasks that might occasionally be needed Communicate with customers in a way that is focused on them.
Create and preserve connections with internal and external stakeholders as well as clients. Maintain client expectations by fulfilling service level agreements with clients and internal and external stakeholders. Provide suggestions for enhancing customer service and treating clients fairly within your sphere of influence. Engage in and support a culture that fosters fulfilling connections, encourages feedback, and offers top-notch customer service. Self-control and collaboration
Respect rules and guidelines and, where required, take remedial action while preserving quality. Assume responsibility for escalated and unanswered questions and make sure they are promptly and successfully resolved. Create and preserve cooperative, fruitful working relationships with stakeholders and peers. Participate in and have a positive impact on change initiatives Develop your own professional, industry, and legal knowledge on a constant basis. Encourage ongoing innovation by creating, disseminating, and putting new ideas into practice. Assume responsibility for advancing your career. Participate in planning and financial controls
Respect rules and guidelines and, where required, take remedial action while preserving quality. Assume responsibility for escalated and unanswered questions and make sure they are promptly and successfully resolved. Create and preserve cooperative, fruitful working relationships with stakeholders and peers. Participate in and have a positive impact on change initiatives Develop your own professional, industry, and legal knowledge on a constant basis. Encourage ongoing innovation by creating, disseminating, and putting new ideas into practice. Assume responsibility for advancing your career. Participate in planning and financial controls
Competencies
- High precision and meticulousness
- Outstanding time management abilities
- Outstanding self-management abilities Strong communication and writing abilities strong interpersonal abilities
- The ability and willingness to adapt to change while maintaining efficiency and job concentration
- The ability to make sure that consumers and their demands come first
- Building and maintaining fruitful connections with customers
- The capacity to do a range of tasks under pressure
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