Call Centre Agent (JHB)
Location: JHB
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
**Join Our Team as a Call Centre Agent**
**Job Description**
We are seeking dedicated and customer-focused Call Centre Agents to handle customer and passenger inquiries, resolve issues, and provide exceptional service in a fast-paced environment. This role involves shift work, including weekends and public holidays, and requires excellent communication and problem-solving skills.
**Key Responsibilities**
– Receive and respond to customer/passenger calls
– Address issues such as delays, cancellations, and other concerns
– Explain processes clearly and assist customers as needed
– Work collaboratively in a team, often during extended or shift hours
– Handle confidential information with professionalism
– Communicate effectively with customers verbally and in writing
**Requirements**
– Grade 12 (Matric)
– 1-4 years of experience in a call centre environment
– Travel or relevant qualification (advantageous)
– Excellent English communication skills (speaking, reading, writing)
– Solid computer literacy
– Exceptional phone etiquette
– Clean criminal and credit record
– Availability to work weekends, public holidays, and flexible hours
– Own transport (advantageous)
**Personal Attributes**
– Punctual and reliable
– Strong commitment to delivering outstanding customer service
– High degree of patience and assertiveness
– Effective conflict resolution skills
– Excellent time management and impeccable timekeeping
– Trustworthy and professional, especially with confidential information
– Ability to thrive under pressure
– Focused and capable of handling objections
**Work Environment**
– **Location**: Call centre based, with shift-based schedules
– **Conditions**: Fast-paced, requiring flexibility for longer hours, weekends, and public holidays
**Why Join Us?**
Be part of a dynamic team dedicated to providing exceptional customer experiences. This role offers opportunities to develop your communication and problem-solving skills in a professional, customer-centric environment.
**How to Apply**
Submit your CV and certified copies of your Grade 12 certificate, along with any relevant qualifications, through the designated application process. Ensure you meet the requirements, including a clean criminal and credit record. For inquiries, contact the recruitment team as specified in the application process.
Apply today to make a difference in customer service and grow your career with us!
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