X10 Cape Union Mart Sales Assistant

July 9, 2025 Ricardo Mukwevho Comments 0 Comment

Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Job Overview: Customer-Focused Retail Representative

We’re seeking a passionate and driven Retail Representative to join our team. In this role, you’ll be the friendly face our customers rely on and the driving force behind an exceptional sales experience. Your mission: build strong relationships, exceed sales goals, and ensure customers walk away thrilled. If you love people, have an eye for detail, and thrive in a fast-paced retail environment, this position is perfect for you!

Key Responsibilities & Daily Activities

1. Deliver Unmatched Customer Experiences

Consistently exceed customer expectations by using targeted selling techniques that align with individual preferences and needs.

Build rapport through warm, friendly engagement, offering helpful advice and product knowledge in a courteous manner.
Take ownership of each customer’s experience, ensuring every interaction reflects our dedication to world-class service.
Handle customer feedback effectively; report both compliments and complaints to management promptly.

Address customer inquiries and stock-related questions directly and resolve them in a timely, professional fashion.

2. Maximise Sales & Meet Targets

Achieve individual sales targets on a consistent basis, working toward both daily and monthly goals.
Proactively identify sales opportunities—whether suggesting add-ons, bundled products, or upcoming promotions.

Execute cross-selling and up-selling strategically, always keeping customer satisfaction at the forefront.

3. Cash Handling & Transaction Processing

Accurately process all forms of payment, including cash, debit/credit cards, vouchers, coupons, and other accepted methods.
Scan and process every outgoing item—be it stock, returns, or prescriptions—ensuring a smooth and accurate transaction.

Manage loyalty and partner loyalty card transactions, ensuring proper application of points and benefits.
Demonstrate honesty, integrity, and attention to detail in all financial transactions. Follow cash-handling protocols and adhere to guidelines to prevent stock loss.

4. Store Presentation & Visual Merchandising

Help create and maintain an inspiring store environment that attracts and retains customers.

Keep displays fresh, orderly, and visually appealing according to brand-recommended merchandising standards.
Maintain a high level of housekeeping—tidy shelves, clutter-free aisles, clean fitting rooms, and organized stockrooms.
Collaborate with the visual merchandising team to implement promotional features, seasonal displays, and brand-specific styling. Contribute ideas to make displays fresh and engaging.

5. Stock Control & Loss Prevention

Follow all stock-loss control protocols diligently to safeguard company assets.
Support regular stock receives, inventory counts, and store audits, helping to maintain accurate records.
Maintain an organized stock room and promptly report issues such as stock shortages, damages, or shrinkage.

Behavioural Competencies & Personal Attributes

We’re seeking team members who display:

Honesty & Integrity: Especially in handling stock, financial transactions, and store-level reporting.
Dependability: You reliably fulfill responsibilities and adapt to fluctuating schedules with punctuality and consistency.

Exceptional Customer Service: You base every action on how it influences the customer experience.
Relationship-Building: Maintain positive relationships with both customers and team members alike.
Adaptability & Innovation: You embrace change and generate creative solutions to challenges.

Ownership & Accountability: Accept personal responsibility and follow through on commitments.
Effective Time Management: Meet priorities efficiently without compromising quality.
Strong Problem-Solving Abilities: Identify and resolve issues proactively in a fast-paced setting.

Trustworthiness: We need someone we can count on to take care of company resources and data integrity.

Qualifications & Experience

Essential Requirements:

A Matric (Grade 12) certificate, or equivalent qualification.

Up to six months’ experience in a retail environment—this demonstrates foundational awareness of sales and customer service.

Preferred Qualifications:

At least one year of retail experience, with background in clothing, outdoor lifestyle goods, or similar.

Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
A solid understanding of current retail and apparel trends, particularly pertaining to fashion or outdoor-focused products.
Excellent communication skills, both verbal and written.

Employment Conditions & Legal Requirements

Must consent to a background screening, including credit and criminal records check.
Must be legally authorized to work in South Africa—SA citizenship required.
Candidates must be willing and available to work standard retail hours, including evenings, weekends, and public holidays (with notice).

What We Offer

We’re proud to offer more than just a job—we’re offering a career path in a company that values growth, interactions, and creativity. In this role, you’ll enjoy:

A supportive, energetic workplace environment, where teamwork, innovation, and inspiration are encouraged every day.
Opportunities to build and strengthen your customer service, merchandising, and selling skills.

A steady and predictable schedule with flexibility around peak retail times.
Competitive compensation that rewards your contributions, with clear targets and the chance to grow personally and financially.

Why Join Us?

If you’re an energetic, service-oriented individual who thrives on connecting with people and enjoys showcasing top-quality goods, this role is for you. Bring your enthusiasm and join us in creating a retail experience that delights customers, cultivates loyalty, and drives results. With each interaction you’ll impact not just sales numbers, but also our brand’s reputation for excellence.

Apply now and take the first step toward a dynamic and rewarding career in retail—where ambition meets opportunity, and every day brings something new.

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