All July Call Centre, Clerk and Receptionist Jobs in 2025
1. Call Centre Agent (×6 positions)
Job Purpose
Call Centre Agents serve as primary customer touchpoints via phone calls, delivering prompt and professional support. They resolve queries, build customer satisfaction, foster retention, and generate additional business opportunities.
Key Responsibilities
- Handle high volumes of inbound calls—answer questions, resolve issues, and escalate unresolved cases to supervisors.
- Conduct outbound calls for follow-ups, appointment scheduling, lead qualification, or customer satisfaction surveys.
- Meet key performance metrics such as Average Handle Time (AHT), First Call Resolution (FCR), and customer satisfaction scores.
- Log call details accurately in the CRM system, ensuring data integrity and full compliance with company protocols.
- Identify opportunities to upsell or cross-sell relevant products/services without compromising service quality.
- Collaborate with colleagues in resolving complex inquiries and sharing best practices.
Qualifications & Experience
- Minimum High School diploma; tertiary training in communications or business support is preferred.
- At least 1 year of experience within a call centre or customer service environment.
- Proficiency in using CRM tools and familiarity with call-centre performance reporting.
Core Competencies
- Excellent verbal and listening skills with empathy and clarity.
- Strong problem-solving skills and the ability to escalate issues appropriately.
- Comfortable multitasking under pressure and maintaining composure during busy periods.
- Ability to identify sales opportunities and pursue them tactfully.
- Comfortable working with telephony systems, CRM software, and basic office tools.
2. Receptionist
Job Purpose
The Receptionist is the face of the company’s front desk. Responsibilities include welcoming visitors, managing multi-line telephones, and supporting administrative functions to ensure smooth daily operations.
Key Responsibilities
- Greet and host external guests—verify identity, issue passes, and direct them to their destinations.
- Answer and transfer calls professionally, take accurate messages, and provide straightforward information.
- Manage incoming mail, deliveries, and maintain a well-stocked reception area.
- Schedule internal and external appointments, book meeting rooms, and arrange equipment and facilities.
- Assist with travel coordination, expense documentation, and daily front-desk reporting.
- Monitor visitor access according to security and company protocols, maintaining logs as required.
Qualifications & Experience
- High School diploma or equivalent; formal training in office administration is a plus.
- Proven experience in customer-facing positions or reception work is preferred.
Core Competencies
- Highly professional demeanor—with poise, reliability, and discretion.
- Clear communication skills and strong phone etiquette.
- Strong organizational skills with excellent attention to detail.
- Experience with office equipment, scheduling tools, and basic computer software.
- Friendly, efficient, and confident interacting with a variety of visitors and internal stakeholders.
3. Administrator: Reception
Job Purpose
This hybrid role combines front-desk responsibilities with broader administrative duties—providing essential reception support while managing documentation, event coordination, and interdepartmental activity.
Key Responsibilities
- Carry out reception duties: welcome guests, answer calls, manage mail, and monitor security access.
- Provide administrative support: prepare and proofread correspondence, handle documents, and operate office machines.
- Manage meetings: book rooms, take and distribute minutes, and follow up on action items.
- Coordinate events and travel: plan in-house and external meetings or events; organize travel and accommodation per company policy.
- Maintain office inventory: oversee stock of stationery, office equipment, and supplies.
- Manage records: filing, archiving, data entry, and invoice processing with high accuracy.
- Track and reconcile office expenses, assist in invoice preparation, and support departmental budgets.
- Serve as liaison to internal teams and external contacts, facilitating smooth coordination across functions.
Qualifications & Experience
- High School diploma; a relevant certificate in office administration is advantageous.
- Prior experience in receptionist or administrative roles is preferred.
Core Competencies
- Strong multi-tasking ability—managing reception, documents, schedules, and office supplies.
- Excellent written and oral communication skills.
- Keen attention to detail—especially with minute-taking and documentation.
- Proficient in office software suites and booking or CRM platforms.
- High degree of discretion, professionalism, and confidentiality.
4. Stock Clerk
Job Purpose
The Stock Clerk ensures efficient management of inventory, covering the processes from receiving shipments to dispatch and record-keeping, aiding the smooth operation of the supply chain.
Key Responsibilities
- Receive deliveries: inspect items for quality and quantity; verify against delivery notes.
- Sort, label, and store goods in specified locations; rotate stock according to applicable standards.
- Record stock movements and updates in inventory systems (ERP or spreadsheets).
- Conduct regular cycle counts and reconcile inventory discrepancies, reporting variances as needed.
- Prepare items for dispatch or internal transfer, ensuring accuracy in orders and labeling.
- Keep the storage area organized, clean, and compliant with health and safety regulations.
- Support warehouse or retail staff during stock checks or customer service moments.
- Safely handle basic equipment like hand trucks or pallet jacks.
Qualifications & Experience
- High School diploma or equivalent.
- Experience in warehousing, stockroom, or logistics roles is preferred.
Core Competencies
- Physical fitness and endurance—ability to lift, bend, and stand for long periods.
- Strong numeracy and attention to detail for precise inventory control.
- Good organizational skills—to manage layout, labeling, and storage logic.
- Basic computer literacy: ERP software and spreadsheet handling.
- Ability to communicate clearly when coordinating movements or reporting issues.
- Commitment to safety procedures and adherence to workplace guidelines.
Culture & Values (All Roles)
- Uphold confidentiality, discretion, and strong ethics in daily duties.
- Demonstrate resilience, flexibility, and positivity under changing conditions and workloads.
- Contribute constructive ideas for improving service delivery, administrative workflows, or inventory processes.
- Represent the organization with professionalism, courtesy, and dependability in every interaction.
- Show a willingness to learn, participate in training, and grow in technical, interpersonal, or leadership skills.
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