Call Centre Agent

Location: Durban
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

 

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**Job Purpose**
To ensure accurate administration and control of municipal operation and revenue billing services, delivering efficient and high-quality customer service.

**Key Responsibility Areas**
– Respond promptly to customer queries regarding municipal revenue services
– Provide accurate information on municipal services offered
– Perform administrative tasks to maintain excellent customer service standards
– Process registrations for new and existing municipal customers
– Manage terminations for existing customers
– Handle name change requests
– Address inquiries related to valuation roll changes and property registrations
– Contribute to policy changes and initiatives to enhance customer service
– Embrace contact centre culture, leveraging technology for efficient service delivery
– Support customers in registering and creating profiles on eServices

**Competencies**
– Strong attention to detail
– High ethics and professionalism
– Organizational awareness
– Effective problem-solving skills
– Understanding of business processes
– Proficiency in technology use
– Excellent communication skills
– Client-oriented with a focus on customer satisfaction
– Resilience and adaptability
– Commitment to continuous learning

**Essential Requirements**
– Grade 12 (NQF Level 4) or equivalent
– 2 years of relevant administrative experience
– Computer literacy

**Preferred Requirements**
– Grade 12 (NQF Level 4) with an Administrative certificate
– 3 years of relevant experience

**Work Environment**
– **Location**: Municipal office or contact centre
– **Conditions**: Office-based, requiring strong customer interaction and administrative precision

**Why Join Us?**
Join a municipality committed to serving the community with excellence. This role offers the chance to make a tangible impact by ensuring accurate revenue services and exceptional customer experiences.

**How to Apply**
Submit your CV, certified copy of your Grade 12 certificate, and any relevant qualifications through the municipality’s official application process. Ensure all required documents are included. For inquiries, contact the recruitment office as specified in the application guidelines.

Apply today to play a vital role in delivering outstanding municipal services!

 

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