Administrator

Location: johannesburg
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

 

**About Discovery**

Discovery’s mission is to promote healthier lives and safeguard the well-being of individuals. We recruit exceptional talent who share our purpose and values, fostering a dynamic, fast-paced environment where driven individuals thrive. As global innovators, Discovery is dedicated to financial success while driving meaningful societal change through innovation.

**About Discovery Corporate & Employee Benefits**

Discovery Corporate & Employee Benefits pioneers a unique approach to employee benefits, shaping healthier and wealthier workforces by influencing employee behavior. This innovative business redefines how retirement savings and life insurance are delivered to companies and their employees, making it an exciting space to contribute to.

**Key Purpose**

This role involves overseeing daily administration and leading a small team within the Umbrella Fund Operations of the Retirement Funds business unit. The incumbent will manage a range of Retirement Fund processes, including monthly contributions, claims, investment options, individual transfers, and compliance with regulations like the Pension Funds Act and Tax Act. The role demands ensuring accurate, efficient, and compliant operations while driving continuous improvement, adapting to change, and inspiring the team to challenge conventional approaches. The incumbent will review processes to deliver exceptional service to Umbrella Funds clients.

**Areas of Responsibility**

– Process daily and monthly transactions within agreed service levels.
– Conduct quality assurance for document verification as needed.
– Ensure compliance with regulatory frameworks, including the Pension Funds Act, Tax Act, and Discovery Life Umbrella Fund rules.
– Maintain high standards of data completeness and quality.
– Resolve queries and escalations from internal stakeholders and clients, ensuring client satisfaction.
– Prepare and submit management and client reports.
– Build strong relationships with internal and external brokers.
– Support the Team Manager in project management.
– Act as a Subject Matter Expert in Retirement Fund operations, driving innovative solutions, root cause analysis, and risk-informed decision-making.

**Personal Attributes**

– Leadership and supervisory skills
– Strong planning and organizational abilities
– Effective communication and collaboration
– Persuasion and influence
– Commitment to integrity and self-management
– Focus on delivering results and exceeding customer expectations
– Resilience under pressure
– Relationship-building and networking
– Teamwork, analytical thinking, and problem-solving
– Initiative, adaptability, and technological proficiency

**Education and Experience**

– Matric (essential); further studies advantageous.
– Strong telephone etiquette, attention to detail, and customer-centric mindset.
– Proficiency in MS Office (advanced Excel), accounting, and operational process mapping.
– Familiarity with Compass and Paradigm systems (internal).
– 3–5 years of claims experience in long-term insurance; pension and provident fund experience is a plus.
– Knowledge of employee benefits and group risk claim operations.

**Employment Equity**

Discovery’s Employment Equity Plan and Targets guide our recruitment process. As an Equal Opportunities employer, we actively encourage applications from individuals with diverse abilities.

 

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