Administrator
Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
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Key Purpose
Our Commissions Department is seeking a dedicated and detail-oriented Administrator to join the team. The successful candidate will be responsible for ensuring that daily transactions are accurately processed and evaluated in line with internal policies and procedures.
Key Responsibilities
Responsibilities include, but are not limited to:
- Capturing intermediary details for both individual and non-individual contracts on the system
- Adding new broker intermediaries to the system
- Managing transfers of intermediaries between brokerages
- Maintaining linkage records
- Loading and updating banking details for individual and non-individual intermediary contracts
- Registering broker assistants and linking them to the relevant brokers
- Adding new Business Consultants and their assistants to the system
- Updating contact information for brokers and brokerages
- Maintaining records of broker accreditations (e.g., FSCA, CMS)
- Communicating with franchises, including Office Managers, Business Consultants, and brokers
- Handling delinks and relinks of broker roles
- Creating and maintaining contact details for Broker House representatives and administrators
- Managing VAT registration details for brokerages
- Maintaining data for distribution channels and their respective branches
- Updating legal nature of business for brokerages
- Applying manual overrides as required
- Managing the Commissions Legal inbox and processing incoming emails
Note: This role is not limited to the responsibilities listed above and may evolve as needed.
Skills and Personal Attributes
- Strong administrative and organizational skills
- Ability to multitask with a keen eye for detail
- Efficient time management and ability to meet deadlines
- Proactive in prioritizing and resolving urgent issues
- Excellent communication skills (written and verbal) across all levels
- Strong customer service orientation and problem-solving mindset
- Works well under pressure and maintains high performance standards
- Capable of working independently while also being a team player
- Takes ownership and accountability for assigned tasks and projects
- Demonstrates integrity, professionalism, and ethical behavior
- Adaptable to change and open to new ideas and initiatives
Qualifications and Experience
Essential:
- Matric Certificate (Grade 12)
- Minimum of 1 year administrative experience in the financial services sector
Advantageous:
- 1 year experience in an administrative role working with brokers
- Familiarity with FSCA regulations
- Post-secondary qualification or relevant diploma/degree
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