Receptionist

Location: Cape Town
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related

Key Performance Areas (KPAs):

• Telephone Management:
  • Promptly answering and professionally handling incoming calls.
  • Efficiently routing calls to relevant departments or individuals.
  • Taking accurate messages when required and ensuring timely delivery.
• Visitor Management:
  • Welcoming and assisting all visitors with professionalism and courtesy.
  • Ensuring all visitors are registered and directed appropriately.
• Front Office Maintenance:
  • Maintaining a tidy, organized, and presentable Reception area at all times.

Minimum Requirements:

• Matric qualification (preferred).
• 1–2 years’ prior experience in a Receptionist or Front Desk role within the security industry.
• Proficiency in English and at least one other South African language.
• Strong verbal and written communication skills.
• Ability to deal with people in a tactful and diplomatic manner.
• Excellent telephone etiquette.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).

Desired Personal Attributes:

• Ability to work under pressure and remain composed.
• Strong interpersonal and interaction skills.
• Negotiation ability and conflict resolution where necessary.
• Honest, dependable, and punctual.

Core Competencies:

• Effective communication.
• High reliability and integrity.
• Strong focus on customer service.
• Good time management and organizational skills.
• Adaptability and flexibility in a dynamic environment.

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