Customer Service Agent
Location: East London
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Job Purpose:
To provide exceptional customer service by assisting passengers with ticket sales, bookings, flight changes, and managing disruptions while upholding airline policies and procedures.
Key Responsibilities:
- Assist customers with:
- Ticket sales, rebookings, and flight changes
- Explaining rules, terms and conditions, and airline procedures clearly and accurately
- Handle flight disruptions and cancellations professionally and assist affected passengers
- Manage and protect confidential information with integrity
- Resolve passenger complaints in a professional and timely manner
- Escalate unresolved or complex issues to the on-duty Supervisor
- Maintain a high standard of customer service at all times
Minimum Requirements:
- Grade 12 / Matric certificate or equivalent
- Prior experience in airport operations and ticket sales
- Willing and able to work shifts, including weekends and public holidays
- Strong proficiency in Microsoft Office (Word, Excel, Outlook)
- Excellent customer service orientation
- Fluent in English with strong verbal and written communication skills
- Confident phone etiquette and conflict resolution skills
Personal Attributes:
- Punctual with excellent time management
- Patient, assertive, and professional in high-pressure situations
- Trustworthy and reliable, especially when handling confidential data
- Demonstrates a consistent customer-focused and service-oriented mindset
- Maintains composure and effectiveness during busy or disrupted operations
Application Guidelines:
- Email applications will not be accepted
- Preference may be given to members of under-represented designated groups
- If no feedback is received within two weeks of application closing, consider your application unsuccessful
- FlySafair reserves the right to not proceed with this vacancy and to make appointments aligned with operational needs
How to Apply?
Click the Button Below to Apply Online..
APPLY HERE
Join Our Whatsapp Channel
Click the Button Below to Join Online..
JOIN HERE