X2 Specialist Sales Associate
Location: various provinces
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Join our team as a VAS Sales Ambassador, where your mission is twofold: elevate the customer experience and drive sales of Media and Insurance products. You’ll be the trusted advisor customers rely on for tailored solutions—delivered with integrity, enthusiasm, and thoughtful professionalism.
Key Responsibilities
1. Champion Customer‑Centric VAS Sales
- Serve as a brand ambassador, promoting a memorable in‑store experience grounded in exceptional service.
- Proactively identify customer needs—both new and returning customers—and recommend Media and Insurance products that deliver real value.
- Actively track your sales performance, consistently striving to meet and exceed personal targets.
2. Drive Sales with Integrity
- Pursue fresh sales opportunities by identifying cross‑sell and up‑sell possibilities during customer visits.
- Handle objections thoughtfully, ensuring customers feel heard and retained.
- Uphold the highest ethical standards during every interaction. You comply fully with both the National Credit Act (NCA) and POPI (Protection of Personal Information) guidelines, guaranteeing responsible, transparent selling and data protection.
3. Build Relationships & Influence
- Foster strong rapport with customers and colleagues—inside and outside the store—to grow a network of satisfied clients.
- Earn trust through consistent, professional conduct and clear communication.
- Actively participate in team discussions and initiatives, inspiring others by sharing best practices and successes.
4. Embrace a Growth Mindset
- Demonstrate enthusiasm and urgency in taking on new responsibilities or challenging sales targets.
- Adapt quickly to changes and embrace training opportunities—including online courses—to stay ahead of industry trends.
- Foster a continual improvement spirit by regularly seeking ways to enhance processes and customer engagement.
5. Adaptable Schedule & Store Environment
- Be prepared to work a flexible retail schedule (including evenings and weekends) to align with peak business periods and customer demands.
- Maintain a welcoming, well‑organized store environment that promotes sales of VAS products.
Qualifications & Work Experience
Essential Requirements:
- Grade 12 (Matric) or equivalent formal qualification.
- Proven success in a sales environment, preferably within retail.
- Demonstrated ability to engage customers and close sales.
Desirable (but not mandatory):
- Experience selling insurance or media‑related products.
- Strong computer skills, especially proficiency in Microsoft Office (Word, Excel, Outlook).
Required Competencies & Attributes
Sales and Communication Skills
- Exceptional selling ability, capable of persuading with confidence and clarity.
- Excellent written and verbal communication—comfortable navigating conversations, explaining benefits, and handling objections professionally.
Self‑Direction & Initiative
- Independent worker who proactively seeks out opportunities and acts without heavy supervision.
- Strong organizational skills and acute attention to detail.
Resilience & Energy
- Comfortable working under pressure while maintaining motivation and positivity.
- Thrive in a fast‑paced retail setting and welcome change.
Customer Service Excellence
- Ability to build long‑lasting relationships through genuine care and consistent service.
- Confidently represent the brand and its values at all times.
Behavioural Competencies
- Adherence to Standards: Ensures quality, compliance, and accurate sales procedures.
- Continual Improvement: Actively seeks ways to optimize systems, sales, and service.
- Decision‑Making: Breaks down complex scenarios and acts decisively.
- Drive & Perseverance: Relentlessly pursues goals, overcoming obstacles with tenacity.
- Leading Others: Motivates peers, shares best practices, and uplifts team performance.
- Customer Fulfillment: Surpasses expectations with every interaction.
- Planning & Organizing: Manages workload efficiently while staying customer‑focused.
- Relationship & Networking: Cultivates professional connections both in and out of the organization.
Inclusion & Employment Equity
We’re committed to building a diverse workforce. Preference will be given to candidates who meet the Employment Equity Act’s criteria, ensuring all suitably qualified individuals are encouraged to apply, regardless of background or identity.
About Us
TFG operates a portfolio of 34 lifestyle and apparel brands, each designed to inspire customers to live their best lives—online, in‑store, and beyond. We aim to deliver seamless omnichannel experiences that spark delight and loyalty.
With us you’ll experience:
- A creative, growth-focused environment where ideas flourish.
- A launchpad for career progression across hundreds of stores and diverse brands.
- The opportunity to contribute purposefully to the retail industry.
About the Team (Totalsports)
The Totalsports team embodies performance, authenticity, and motivation. We live and breathe sport, fitness, and healthy living—and we’re committed to making it accessible to everyone.
If you’re driven, team-oriented, and love inspiring others to unlock their potential, you’ll feel at home here. Join us and become part of the #HomeofSport.
Why Join as a VAS Sales Ambassador?
This is more than a sales role—it’s a chance to impact lives through financial protection and digital media products, while building your career in a high-performance, customer-first environment. You’ll gain experience in industries fueled by innovation and driven by results.
If you’re ready to:
- Connect deeply with customers
- Achieve and exceed targets
- Learn continuously and grow
- Lead through influence and integrity
…then join us, and together we’ll inspire greatness both on the field and beyond.
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