Admin Clerk
Location: Germiston
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Purpose of the Role
The Online Administrative Assistant will play a key role in supporting the daily operations of the Furniture Division’s growing online shopping team. In this fast-paced retail e-commerce environment, your primary purpose is to ensure efficient processing of customer orders, assist with after-sales support, and maintain communication between branches, customers, courier partners, and distribution centers. This role is best suited to a highly organized, service-oriented individual with excellent administrative experience, strong interpersonal skills, and advanced proficiency in Excel.
Key Responsibilities & Objectives
As part of the Online Shopping Team, you will contribute to customer satisfaction and operational efficiency by:
Order Management & Fulfillment
- Monitor and assist in the end-to-end online order process — from order placement to delivery.
- Ensure accuracy in the capturing, tracking, and updating of customer orders using in-house systems.
- Collaborate with Distribution Centres (DCs), branches, and courier companies to facilitate timely delivery and resolve issues proactively.
- Communicate booking dates, service requests, and product availability to ensure seamless operations.
Customer Communication & Call Centre Support
- Act as a key liaison between the online platform and customers, handling queries and concerns via email and telephone.
- Apply call center etiquette and active listening skills to ensure customers feel heard, supported, and satisfied.
- Manage lay-by and credit application queries, following the correct procedures and compliance protocols.
Administrative Duties
- Capture and verify credit applications, lay-by agreements, and related customer documentation.
- Maintain accurate records and ensure that order, stock, and customer data is kept up-to-date across systems.
- Report on daily activities and highlight outstanding issues or recurring concerns to the Online Operations Manager.
Stakeholder Engagement
- Liaise regularly with internal teams including store branches, buyers, and supply chain departments to coordinate order fulfillment and escalate problems where necessary.
- Communicate clearly with external partners such as courier services and product suppliers to confirm delivery timelines and stock status.
Required Qualifications
- Grade 12 (Matric) is essential.
- A Diploma or Higher Certificate in Administration, Business Support, or Retail Management is advantageous and will strengthen your application.
Experience Requirements
- Minimum of 3 years working experience in an administrative, online operations, or retail environment.
- Prior experience within a Call Centre, Furniture Retail, or E-Commerce platform is highly beneficial.
- Experience working in a customer-facing role will be advantageous.
Key Skills & Knowledge Areas
To succeed in this role, you will need a strong administrative foundation along with the following:
Technical Skills
- Advanced proficiency in Microsoft Excel (Office 365) — especially working with spreadsheets, formulas, and data collaboration tools.
- Comfortable with Outlook / Office 365 Mail, Teams, and shared documents.
- Familiarity with Magento or other e-commerce backends is an added advantage (training will be provided).
Communication & Interpersonal Skills
- Excellent written and verbal communication skills for handling both internal and external stakeholders.
- Ability to demonstrate professional telephone etiquette and manage high-volume calls efficiently.
- Strong interpersonal skills, including the ability to work well in a team and maintain composure under pressure.
Retail & Online Environment Understanding
- Understanding of e-commerce workflows, including order processing, delivery logistics, and digital customer service.
- Insight into how stock management, customer preferences, and service escalations operate within a furniture retail context.
- Ability to adapt to evolving processes and technology platforms in a digital business setting.
Core Competencies
- Strong attention to detail and accuracy in administrative tasks
- High level of organizational skills and time management
- Ability to multitask and manage competing priorities in a dynamic environment
- Proactive problem-solving and customer-first mindset
- Comfortable working independently and as part of a cross-functional team
- Willingness to learn, upskill, and adapt to new systems
What We Offer
- Be part of one of Africa’s most recognized and fastest-growing retail brands
- Work within a supportive, innovative, and digitally-driven environment
- Career growth and training opportunities in e-commerce and retail operations
- A fast-paced, collaborative team culture where customer excellence is valued
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