Administrator
Location: Western Cape
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About Momentum Group
Through renowned brands such as Metropolitan, Momentum (plus the Multiply wellness and rewards programme), and specialist entities like Guardrisk and Eris Property Group, Momentum Group empowers individuals, organisations, and communities to meet their financial and life goals. We help people build savings, protect their assets, and invest in their future, while assisting organisations in caring for and rewarding their members and employees. We deliver these services via our network of advisers, independent brokers, and advanced platforms
Disclaimer: Job applicants should confirm the authenticity of this advertisement on our official career page.
Role Purpose
Provide efficient, high-quality service to clients by managing the administration of multiple schemes. Responsibilities include receiving, assessing, and responding to client queries within established service-level agreements
Requirements
-Grade 12 certificate or NQF Level 4 qualification
-2–5 years’ experience in insurance administration
-Intermediate Excel proficiency (preferred)
-Experience with employee benefits administration (advantageous)
Key Duties & Responsibilities
-Independently handle full administrative workflows for risk and retirement schemes
-Perform accurate reconciliations for member and risk premiums
-Investigate and resolve reconciliation discrepancies
-Manage scheme data from enrolment through termination
-Process and execute payments for all claim types
-Resolve client queries on first contact (via phone/email)
-Coordinate application requirements and communicate directly with clients as needed
-Collaborate with internal teams to meet monthly reconciliation deadlines
-Assist clients in alignment with Momentum values to enhance retention and satisfaction
-Foster and maintain strong client and stakeholder relationships
-Identify, mitigate, and escalate risks in client interactions
-Stay current on product updates and legislative changes for accurate client support
-Conduct monthly data reconciliations to support client reporting
Remuneration: This position follows a Pay‑for‑Performance structure .
Core Competencies
-Accountability
-Meticulous attention to detail
-Strong customer orientation
-Clear, effective communication
-Excellent planning and organizational skills
-Team collaboration and interpersonal effectiveness
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