Discovery: Long Term Insurance Learnerships 2025 / 2026
Location: South Africa
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
About Discovery
Discovery is a purpose-driven business. Our core mission is to make people healthier, and to enhance and protect lives. As a globally recognized thought leader and innovator, Discovery has grown to become a market leader in health insurance, life insurance, investments, wellness, and banking.
We operate in a fast-paced, dynamic environment that empowers intelligent, self-motivated individuals to reach their potential. At Discovery, you are not just part of a company – you are a catalyst for meaningful social change and positive innovation.
If you are someone who aligns with our values and shares our passion for delivering world-class service while making a difference in people’s lives, then this is the place for you.
Key Purpose of the Learnership
Discovery is offering an exciting Learnership opportunity that leads to a nationally recognized qualification: the Further Education and Training Certificate (FETC): Long Term Insurance NQF Level 4.
This programme is designed to combine structured theoretical learning with hands-on workplace experience in a thriving financial services environment. You’ll gain insight into multiple facets of the insurance industry while developing the core skills necessary to build a successful and impactful career.
Key Responsibilities and Learning Areas
You will be placed in one of Discovery’s dynamic teams such as:
- Call Centre:
- Handling client servicing for medical aid and insurance products
- Managing new business queries and claims processing
- Providing guidance on health benefits and policies
- Ensuring excellent customer service across multiple channels (email, phone, and digital platforms)
You will also be exposed to:
- Customer care strategies and service recovery
- Business administration and client communication
- Claims adjudication and compliance
- Basic insurance products and Discovery’s operational systems
Minimum Requirements
To be eligible for this opportunity, applicants must meet the following compulsory criteria:
- Grade 12/Matric certificate with:
- English: Minimum Level 4 (50%)
- Mathematics: Minimum Level 4 (50%) or
- Mathematical Literacy: Minimum Level 5 (60%)
- A 2nd language: Minimum Level 4 (50%)
- Must be between the ages of 18 and 25 years
- Must not be employed or engaged in any post-matric studies
- Must not have completed any prior learnership
- Must be a South African citizen
- Must have basic computer literacy (MS Excel and MS Outlook skills essential)
- May have an incomplete tertiary qualification (advantageous, but not required)
Personal Attributes & Core Skills
We are looking for individuals who are:
- Innovative, analytical, and critical thinkers
- Highly attentive to detail and accuracy
- Goal-oriented and committed to quality output
- Able to plan, prioritize, and manage time effectively
- Comfortable in both independent and team-based environments
- Resilient and open to constructive feedback
- Passionate about providing outstanding customer service
- Adaptable in dynamic, high-pressure settings
- Willing to learn and grow within the organisation
What You’ll Gain from the Learnership
By the end of the 12-month programme, successful participants will:
- Obtain a national qualification in Long Term Insurance (NQF Level 4)
- Gain real-world work experience in the financial services industry
- Learn how to operate within a corporate environment with the support of mentors and team leaders
- Enhance professional communication, problem-solving, and IT skills
- Build a strong foundation for a potential long-term career within Discovery or the broader insurance industry
- Create a professional portfolio of evidence aligned with SETA requirements
- Receive on-the-job training, formal assessments, and ongoing coaching and support
Employment Equity Commitment
Discovery is an Equal Opportunity Employer. As part of our approved Employment Equity Plan, we are committed to diversity, transformation, and inclusion in the workplace.
We encourage applicants from designated groups and people living with disabilities to apply. Reasonable accommodations will be made to ensure equal access and participation throughout the recruitment process and the programme.
How to Apply
To apply, please submit the following via Discovery’s official Careers Portal:
- A comprehensive CV
- A certified copy of your South African ID
- A certified copy of your Matric certificate
Note: Your application will be automatically disqualified if any of the required documents are missing or invalid.
Important Dates
- Shortlisting Process: Begins after the closing date.
- Feedback: Provided within 2 weeks of application closure.
- Programme Start Date: [To be confirmed – typically early 2026]
Ignite Your Career with Discovery
This is more than a job. It’s a stepping stone into a world of limitless professional opportunity. Join Discovery and be part of a movement that combines innovation, compassion, and excellence in everything we do.
Take charge of your future. Apply today and let Discovery help you discover your potential.
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