CLIENT SERVICE OFFICER (X12 POSTS)
Department of Employment and Labour
Closing Date: 31 October 2025
Salary: R269 499 per annum (Level 07)
Employment Type: Permanent
Reference Numbers: See list per centre below
About the Opportunity
The Department of Employment and Labour (DEL) invites unemployed South African youth to apply for available Client Service Officer positions across several Labour Centres in Mpumalanga Province. This opportunity provides a platform for motivated and service-oriented individuals to begin a career in the public service, assisting job seekers and employers while ensuring compliance with South Africa’s labour legislation.
As a Client Service Officer, you will play an essential role in providing front-line services to the public. You will assist clients with registration on the Employment Services of South Africa (ESSA) database, manage employment placement processes, and promote access to government employment opportunities.
This role is ideal for young, energetic individuals who are passionate about customer service, public administration, and making a difference in their communities.
Centres and Reference Numbers
Applications are open for the following Labour Centres:
| Labour Centre | Reference Number | Posts |
|---|---|---|
| Eerstehoek | HR4/4/7/245 | 1 |
| Ermelo | HR4/4/7/246 | 1 |
| Carolina | HR4/4/7/247 | 1 |
| Sabie | HR4/4/7/248 | 1 |
| Barberton | HR4/4/7/238 | 1 |
| Bethal | HR4/4/7/239 | 1 |
| Carolina | HR4/4/7/240 | 1 |
| Ermelo | HR4/4/7/241 | 1 |
| Mkhondo | HR4/4/7/242 | 1 |
| Sabie | HR4/4/7/242 | 1 |
| Secunda | HR4/4/7/243 | 1 |
| Standerton | HR4/4/7/244 | 1 |
Applicants are advised to clearly indicate the preferred centre and corresponding reference number in their applications.
Minimum Requirements
- Educational Qualification: Grade 12 / Senior Certificate or equivalent (NQF Level 4).
- Experience: No previous work experience is required — training will be provided.
- Citizenship: South African citizens aged between 18 and 35 are encouraged to apply.
- Language Proficiency: Ability to communicate effectively in English and at least one other official language.
- Computer Literacy: Basic proficiency in MS Office (Word, Excel, Outlook).
Knowledge Required
Candidates must demonstrate a basic understanding of:
- The Unemployment Insurance Act (UIA) and Unemployment Insurance Contributions Act (UICA).
- The Public Finance Management Act (PFMA) and Treasury Regulations.
- The Protection of Personal Information Act (POPIA).
- Department of Labour policies, procedures, and guidelines.
- Batho Pele Principles and their application in public service delivery.
- UIF’s Vision, Mission, and Core Values.
This knowledge will enable candidates to assist job seekers and employers professionally while ensuring legal and ethical compliance.
Skills and Competencies
Technical Skills:
- Data capturing and record management.
- Computer literacy (ESSA system experience advantageous).
- Interpretation and application of UIF and labour legislation.
Behavioural Competencies:
- Excellent interpersonal and communication skills (verbal and written).
- Customer service orientation and professional telephone etiquette.
- Listening and analytical thinking to understand and respond to client needs.
- Time management and the ability to work under pressure.
- Conflict management and problem-solving ability.
- Teamwork and willingness to learn.
Duties and Key Responsibilities
As a Client Service Officer, your duties will include but not be limited to the following:
1. Registration of Work Seekers and Employers
- Render registration services for job seekers on the Employment Services of South Africa (ESSA) database.
- Assist employers in registering vacant work and learning opportunities on ESSA.
- Ensure all data captured is accurate, updated, and verified against departmental standards.
2. Employment and Learning Support
- Refer work seekers to employment counselling and training services to enhance employability.
- Provide administrative assistance with the placement of work seekers in available jobs and learning programmes.
- Facilitate connections between job seekers and employers for recruitment purposes.
3. Frontline and Customer Service
- Serve as the first point of contact for clients at the help desk.
- Address client inquiries, provide accurate information, and resolve basic complaints.
- Promote departmental programmes and participate in advocacy and outreach activities to raise awareness about UIF, ESSA, and labour services.
4. Administrative Support
- Maintain accurate and up-to-date records of registrations, placements, and counselling activities.
- Support the compilation of daily, weekly, and monthly statistics and reports.
- Ensure compliance with confidentiality and POPIA guidelines in handling client data.
- Assist with general office administration and coordination of departmental events when required.
Personal Attributes
Successful candidates should be:
- Ethical and professional, maintaining high standards of integrity.
- Empathetic and people-oriented, understanding the challenges faced by job seekers.
- Self-motivated and eager to learn new systems and procedures.
- Adaptable, with the ability to perform in a fast-paced environment.
- Reliable and accountable for all assigned tasks.
Benefits and Career Growth
- Competitive annual salary of R269 499 per annum (Level 7).
- Opportunity to gain public sector experience and professional development.
- Access to training programmes and career advancement opportunities within the Department.
- Work that directly contributes to South Africa’s employment and social development goals.
How to Apply
Interested candidates must submit the following:
- A completed and signed Z83 application form (obtainable from any Public Service Department or via www.gov.za).
- A detailed CV with contactable references.
- Certified copies of your ID and educational qualifications (not older than 6 months).
Submission of Applications
Applications must be hand-delivered or posted to the relevant Labour Centre of your choice, using the reference number corresponding to that centre.
Ensure that the correct centre and reference number are clearly indicated on the application.
Late or incomplete applications will not be considered.
Important Notes
- Only shortlisted candidates will be contacted.
- The Department of Employment and Labour is an equal opportunity employer committed to the principles of Employment Equity.
- Preference will be given to unemployed youth, people with disabilities, and candidates from historically disadvantaged backgrounds.
How to Apply?
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APPLICATIONS :
Deputy Director Labour Centre Operations: Carolina and Eerstehoek LC, Private Bag X718 Carolina 1185 Physical Address: No 9 Goud Street, Carolina 1185 or Email: Jobs-MPU-CSO-PES1@LABOUR.gov.za
Acting Deputy Director Labour Centre Operations: Ermelo LC, Private Bag X9054 Ermelo 2350, or deliver at Merino Trust Building, CNR De Jager and Joubert Street, Ermelo or Email: Jobs-MPU-CSO-PES2@LABOUR.gov.za
Deputy Director: Labour Centre Operations: Sabie LC Private Bag X523, Sabie,1260 or hand deliver at: Old Spar Centre 10th Avenue Sabie or Email: Jobs-MPU-CSO-PES4@LABOUR.gov.za
Deputy Director Labour Centre Operations: Barberton LC Private Bag X1634, Barberton, 1300 or hand deliver at Eurika Centre Shop no11, Nourse Street, Barberton. Or Email: Jobs-MPU-CSO-IES1@LABOUR.gov.za
Acting Deputy Director Labour Centre Operations: Bethal LC, Private Bag X1029, Bethal,2310 or hand deliver at 9 Vuyisile Mini Street, Bethal or Email: Jobs-MPU-CSO-IES2@LABOUR.gov.za
Deputy Director Labour Centre Operations: Carolina LC, Private Bag X718 Carolina 1185, Physical Address: No 9 Goud Street, Carolina 1185 Email: Jobs-MPU-CSO-IES3@LABOUR.gov.za
Acting Deputy Director Labour Centre Operations: Ermelo LC, Private Bag X9054, Ermelo 2350,or deliver at Merino Trust Building, CNR De Jager and Joubert Street, Ermelo Or Email: Jobs-MPU-CSO-IES4@LABOUR.gov.za
For attention Acting Deputy Director: Labour Centre Operations: Mkhondo LC, Private Bag X34 Mkhondo, 2380 or hand deliver at: Balalas Building 42, Kotze Street, Mkhondo. Or Email: Jobs-MPU-CSO-IES@LABOUR.gov.za
Deputy Director: Labour Centre Operations: Sabie LC Private Bag X523, Sabie,1260 or hand deliver at: Old Spar Centre 10th Avenue Sabie or Email: Jobs-MPU-CSO-IES@LABOUR.gov.za
Deputy Director Labour Centre Operations: Secunda LC, Private Bag X9057, Secunda, 2302 or hand deliver at 4 Waterson street, Sunset Park, Secunda Or Email: Jobs-MPU-CSO-IES@LABOUR.gov.za
Deputy Director: Labour Centre Operations: Standerton LC and Balfour Satellite Private Bag X2001 Standerton 2430 or hand deliver at: 14C Vry Street Standerton 2430 Or Email: Jobs-MPU-CSO-IES@LABOUR.gov.za
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