Receptionist
Location: Bloemfontein
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Overview
PwC is a global leader in professional services, helping organisations solve complex problems, build trust, and deliver sustained outcomes. Within PwC South Africa, the Property, Facilities, and Infrastructure Management division plays an essential role in ensuring our workspaces are safe, efficient, and optimally aligned with operational needs. These teams support the firm by managing physical environments, coordinating maintenance, facilitating client interactions, and ensuring that day-to-day operations run smoothly.
The Administrative Officer supports this function by providing reliable administrative, facilities, and front-of-house services. This role is suited to a detail-oriented, service-driven professional who thrives in a dynamic environment and is committed to upholding the firm’s high standards of professionalism, efficiency, and client care.
Purpose of the Role
The purpose of this position is to deliver high-quality administrative, operational, and facilities-related support that enhances the functionality and experience of PwC’s workplace environment. The successful candidate will be responsible for switchboard duties, client service, logistical coordination, boardroom management, and workflow support within the property and infrastructure environment. This role requires excellent communication skills, strong organisational abilities, and the flexibility to adapt to shifting priorities in a fast-paced setting.
Key Responsibilities
1. Switchboard & Communication Management
- Operate the main switchboard professionally and efficiently, ensuring all incoming telephone calls are answered promptly.
- Transfer calls accurately to appropriate departments or staff members and ensure messages are recorded and delivered timeously.
- Handle intercom duties, including staff announcements and internal communication updates.
- Maintain a helpful and courteous tone at all times as the first point of contact for callers and visitors.
2. Client & Visitor Service
- Provide exceptional customer service by engaging professionally with clients, suppliers, guests, and internal staff.
- Welcome visitors, ensure sign-in procedures are followed, and direct guests to appropriate meeting rooms or staff members.
- Liaise with staff to facilitate smooth visitor flow and uphold PwC’s commitment to service excellence.
3. Boardroom & Facility Coordination
- Manage the booking, scheduling, and preparation of boardrooms to support internal meetings, client engagements, and training sessions.
- Ensure that boardrooms are clean, fully equipped, and technologically ready prior to scheduled meetings.
- Coordinate with cleaning, maintenance, and IT teams to maintain functionality and readiness of all shared spaces.
- Support logistical arrangements for workshops, training events, and small-scale internal functions.
4. Administrative & Operational Support
- Receive, sort, and dispatch incoming and outgoing mail and courier deliveries.
- Maintain accurate logs for mail distribution and ensure urgent documentation is prioritised appropriately.
- Assist with general office administration tasks including filing, record-keeping, data entry, and workflow coordination.
- Support facilities teams with routine administrative functions linked to maintenance, access control, and infrastructure reporting.
5. Collaboration & Team Support
- Work closely with property, facilities, and operational teams to ensure workspaces remain safe, functional, and conducive to productivity.
- Participate in problem-solving discussions and escalate operational issues to management when necessary.
- Contribute to a collaborative working environment by supporting colleagues, sharing information, and adapting to changing priorities.
Required Skills, Knowledge & Attributes
PwC expects individuals at the administrative level to contribute meaningfully to team objectives while upholding the firm’s values. To excel in this role, candidates should demonstrate:
Professional Skills
- Strong organisational and time-management abilities, with the capacity to prioritise multiple tasks.
- Excellent communication skills—both verbal and written—tailored appropriately to diverse audiences.
- A customer-centric mindset with a commitment to delivering a positive client experience.
- The ability to interpret instructions, listen actively, ask clarifying questions, and ensure understanding before execution.
- Solid administrative capabilities and a willingness to learn new processes and technologies.
Behavioural Competencies
- Professional conduct with high levels of integrity and accountability.
- Curiosity, eagerness to learn, and commitment to personal development.
- Flexibility to adapt to changing procedures, assignments, and operational needs.
- A positive attitude, even during busy or challenging periods.
- Collaborative working style that supports team success and fosters strong internal relationships.
Technical & Compliance Competencies
- Basic understanding of professional standards, office operations, and facilities processes.
- Ability to uphold PwC’s Code of Conduct, independence requirements, and confidentiality standards.
- Comfortable using communication tools, office software, and digital systems relevant to daily operations.
Additional Information
- Travel Requirements: Up to 20%
- Work Visa Sponsorship: No
- Contract Type: Permanent
- Job Posting End Date: 06 December 2025
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