Reference Number: MMH260121‑13
Closing Date: 21 February 2026
Position Type: Temporary (18‑month Learnership)
Cluster: Metropolitan Life
Role Family: Operations
Location: KwaZulu‑Natal & Mpumalanga, South Africa
Remote Work: None

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INTRODUCTION – HIGH‑VISIBILITY SEO SUMMARY

Metropolitan Life, one of South Africa’s oldest and most trusted financial services brands, is offering an exciting 18‑month Sales Learnership Programme for unemployed youth in KwaZulu‑Natal (KZN) and Mpumalanga. This learnership provides the perfect opportunity for young South Africans wanting to:

• Start a career in insurance sales
• Build experience in financial services
• Learn professional client service skills
• Obtain a Wealth Management NQF Level 4 qualification
• Work with highly experienced industry professionals

If you are between the ages of 18 and 35, have a passion for people, and want to grow your career in the insurance, sales, or financial planning sector, this programme is an excellent gateway into long-term employment and industry success.

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ABOUT METROPOLITAN LIFE

Metropolitan has been serving South African communities for more than 127 years, providing affordable, reliable, and empowering financial solutions. The brand operates not only within South Africa but across 12 African countries, including:

• Namibia
• Kenya
• Ghana
• Botswana
• Lesotho
• Swaziland
• Nigeria

Metropolitan focuses on financial wellness solutions for low‑ to middle‑income clients, offering:

• Funeral cover
• Life insurance
• Hospital cash‑back benefits
• Savings and investment products
• Retirement solutions
• Health‑related financial products

This legacy of service, combined with its commitment to uplifting communities, makes Metropolitan a trusted institution for youth development, training, and professional growth.

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ROLE PURPOSE

The Sales Learnership Programme aims to give unemployed youth the chance to gain practical workplace experience while completing a formal qualification.

Over the 18‑month duration, learners will engage in:

• Classroom‑based theoretical training
• Real-world work exposure within Metropolitan Life branches
• Sales, customer service, administration, and financial advice experience

The programme is designed to equip learners with the knowledge and skills needed for a successful career in the insurance and financial services industry.

Upon successful completion and performance, learners may be eligible to obtain a Wealth Management NQF Level 4 qualification, paving the way for roles such as:

• Financial Advisor
• Sales Consultant
• Client Service Representative
• Insurance Administrator
• Customer Experience Specialist

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MINIMUM REQUIREMENTS

To qualify for the Sales Learnership, candidates must meet the following:

✔ Education Requirements

• Grade 12 (Matric) or equivalent NQF Level 4 qualification

✔ Age Requirement

• Must be between 18 and 35 years old

✔ Citizenship

• South African citizen by birth

✔ Employment Status

• Must be unemployed

✔ Equity Requirements

• Preference for previously disadvantaged groups
• Individuals living with disabilities are strongly encouraged to apply

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DUTIES & RESPONSIBILITIES DURING THE LEARNERSHIP

As part of the 18‑month programme, learners will be required to perform the following:

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1. Academic & Training Responsibilities

• Complete all required theoretical training modules
• Submit assignments, assessments, and portfolios of evidence on time
• Participate actively in all classroom and workplace training sessions

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2. Administrative Support

• Complete administrative and reporting duties accurately and on time
• Maintain documents, records, and files according to company standards
• Compile and distribute documentation for internal processes
• Assist with basic office housekeeping duties

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3. Customer Service Responsibilities

• Attend to client queries professionally, courteously, and efficiently
• Ensure service level agreements (SLAs) are met and exceeded
• Screen incoming enquiries and direct them to the correct departments
• Assist in resolving client queries promptly and effectively

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4. Stakeholder Engagement

• Build positive relationships with internal and external stakeholders
• Communicate clearly and professionally at all times
• Maintain strong interpersonal skills to support sales teams

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CORE COMPETENCIES REQUIRED

Successful candidates must demonstrate the following competencies:

✔ Attention to Detail

• Ability to produce high-quality, accurate work
• Careful handling of sensitive client information

✔ Time Management & Planning

• Ability to prioritise tasks efficiently
• Meet daily, weekly, and monthly deadlines

✔ Numerical Reasoning & Analytical Ability

• Comfort working with numbers and client data
• Ability to analyse and interpret basic financial information

✔ Communication Skills

• Strong verbal and written communication in English
• Ability to understand and explain financial concepts clearly

✔ Relationship Management

• Positive engagement with colleagues, clients, and stakeholders
• Ability to collaborate effectively

✔ Computer Literacy

• Basic proficiency in MS Office and digital platforms
• Ability to learn new systems quickly

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WHY THIS LEARNERSHIP IS A GREAT OPPORTUNITY

This programme offers:

✔ A pathway into the insurance industry

Learners gain top-tier skills in sales, client service, financial wellness, and administrative processes.

✔ Real workplace experience

Metropolitan gives learners exposure to the day‑to‑day operations of one of South Africa’s largest life insurers.

✔ Professional networking

Learners work closely with industry experts who can mentor and guide them.

✔ Formal qualification

Successful completion may lead to an NQF Level 4 Wealth Management qualification, highly valued in the financial sector.

✔ Improved career prospects

Many learners secure permanent roles in the insurance, banking, or financial services sector.

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APPLICATION NOTE

Metropolitan encourages applicants to first verify this vacancy on the official company careers page.

Only shortlisted candidates will be contacted.
Metropolitan is fully POPIA‑compliant; applicants may need to complete consent forms for data processing.