Department of Employment and Labour | UI Claims Officer (X141 Posts)

Location: Various Location
Company: Department of Employment and Labour
Employment Type: Permanent
Posted: 17 February 2026
Closing Date: 27 February 2026 at 16:00 (walk-in) and 23:59 (online)

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The Department of Employment and Labour invites motivated individuals to apply for the position of UI Claims Officer. This is an incredible opportunity to contribute to South Africa’s public service by assisting citizens with unemployment insurance claims and supporting employer registration processes. With multiple positions available, you can be part of a team that ensures timely and efficient service delivery to the public.

Position: UI Claims Officer

• Number of Posts: 141
• Salary: R269,499 per annum
• Closing Date: 27 February 2026 at 16:00 (walk-in) and 23:59 (online)

Available Locations

• Beaufort West – 13 posts
• Cape Town – 12 posts
• Atlantis – 5 posts
• Athlone – 11 posts
• George – 10 posts
• Knysna – 12 posts
• Plettenberg Bay – 12 posts
• Mitchells Plain – 9 posts
• Nyanga – 12 posts
• Mossel Bay – 13 posts
• Oudtshoorn – 9 posts
• Vredenburg – 18 posts
• Vredendal – 10 posts

These locations represent major labour hubs across the Western Cape, giving candidates flexibility to apply near their communities.

Requirements for the Role

To be considered for this position, candidates must meet the following minimum requirements:

• Education: Grade 12 / Senior Certificate
• Experience: 0–6 months, suitable for entry-level candidates
• Knowledge:
  • Unemployment Insurance Act
  • Unemployment Insurance Contributions Act
  • Public Service Regulations and Public Service Act
  • Batho Pele Principles
  • Departmental policies and procedures
  • Customer care principles
• Skills:
  • Effective communication (verbal and written)
  • Active listening
  • Computer literacy
  • Customer relations
  • Decision-making

This position is ideal for individuals who are detail-oriented, enjoy helping others, and are eager to learn about government administrative procedures.

Key Responsibilities

As a UI Claims Officer, your role will include the following duties:

• Receive and assess all unemployment insurance (UI) claims on the relevant systems according to the Standard Operating Procedures (SOPs).
• Register all employers and verify the declaration of employees in line with legislative requirements.
• Execute the payment of approved claims within set timeframes.
• Attend to enquiries regarding processed claims or any other matter relating to claims processing.
• Perform administrative tasks within the section to ensure smooth workflow and record keeping.

This role ensures that citizens receive the support they are entitled to while maintaining accurate and compliant administrative processes. You will play a vital role in upholding the Department’s commitment to service excellence.

Who Should Apply?

The Department encourages individuals who are:

• Enthusiastic about public service
• Comfortable working with diverse communities
• Committed to accurate and ethical administration
• Able to work both independently and as part of a team

This is a perfect opportunity for entry-level candidates who are looking to start a career in public service, as well as for those seeking exposure to administrative processes and customer service within a government environment.

How to Apply

Interested candidates may submit applications either online or via hand delivery.

• Hand delivery: Chief Director: Provincial Operations, PO Box 872, Cape Town, 8000 or deliver to Department of Employment and Labour, No. 9 Long Street, Corner Riebeeck and Long Street, Cape Town.
• Online applications:
  • Beaufort West: WCJobs-BEA@LABOUR.gov.za
  • Cape Town: WCJobs-CTN@LABOUR.gov.za
  • Atlantis: WCJobs-ATL@LABOUR.gov.za
  • Athlone: WCJobs-ATH@LABOUR.gov.za
  • George: WCJobs-GRG@LABOR.gov.za
  • Knysna: WCJobs-KNS@LABOUR.gov.za
  • Plettenberg Bay: WCJobs-PLE@LABOUR.gov.za
  • Mitchells Plain: WCJobs-MP@LABOUR.gov.za
  • Nyanga: WCJobs-NYG@LABOUR.gov.za
  • Mossel Bay: WCJobs-MBY@LABOUR.gov.za
  • Oudtshoorn: WCJobs-OUD@LABOUR.gov.za
  • Vredenburg/Vredendal: WCJobs-VRD@LABOUR.gov.za

Important: All online applications must include:

• A completed application form Z83
• Curriculum Vitae (CV) in PDF format, combined as one document only
• Correct job title and reference number in the email subject line

Failure to follow these instructions will result in disqualification.

 

Why Join the Department of Employment and Labour?

Working for the Department offers more than just a salary. You will:

• Make a meaningful impact on citizens’ lives by ensuring they receive their entitled unemployment benefits.
• Gain experience in government processes, policies, and legislation.
• Develop skills in customer service, communication, and administrative management.
• Become part of a dynamic team committed to delivering exceptional public service.

This role offers a platform for professional growth and an entry point into a rewarding career in the public sector. With positions across multiple locations, it provides flexibility and accessibility for candidates throughout the Western Cape.

Final Notes

Candidates are encouraged to apply early to avoid missing the closing date. The Department is committed to promoting equity and diversity in the workplace and welcomes applications from all qualified individuals.

Do not miss this opportunity to start or advance your career in public service with the Department of Employment and Labour. Take the first step towards becoming a UI Claims Officer today and contribute to improving the lives of thousands of South Africans through efficient and compassionate service.

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Application Notice

Only successful candidates will be contacted.
If you have not heard back within two weeks after the closing date, please consider your application unsuccessful.