Listing Reference: track_001613

Location: Cape Town, Western Cape
Industry: IT & Internet
Category: Reception & Switchboard
Contract: Permanent
Apply By: 11 March 2026

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RECEPTIONIST / SWITCHBOARD OPERATOR – TRACKER WESTERN CAPE

Tracker, a leading South African technology and telematics company, is looking for a professional, customer‑focused, and highly organised Receptionist / Switchboard Operator to join the Western Cape Regional Office. This role is ideal for someone who thrives in a fast‑paced environment and enjoys being the first point of contact for clients, partners, and internal teams.

As a Receptionist at Tracker, you will play a key role in maintaining exceptional customer service standards, handling incoming communication, and providing administrative support to Sales and Operational departments.

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Purpose of the Role

The Receptionist / Switchboard Operator supports the office by:

• Managing front‑desk activities
• Handling calls and customer queries
• Assisting walk‑in clients
• Providing administrative support to the Sales Team
• Ensuring region‑wide alignment with Tracker protocols
• Delivering high‑quality customer service

This role demands excellent communication skills, accuracy, attention to detail, strong teamwork, and the ability to remain calm under pressure.

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Key Responsibilities 

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1. Front‑Desk Reception Duties

• Welcome clients and visitors with professionalism, courtesy, and helpfulness.
• Answer telephones promptly and direct calls to the appropriate staff or department.
• Provide assistance to walk‑in customers with queries, bookings, or service requests.
• Handle incoming emails professionally and ensure messages are relayed accurately.
• Manage courier deliveries and collections.
• Assist managers and supervisors with ad hoc administrative duties.

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2. Switchboard Operations

• Operate the regional switchboard system efficiently.
• Transfer calls quickly and accurately.
• Maintain call logs when necessary.
• Ensure clients experience minimal waiting time.
• Assist customers with general enquiries related to Tracker services.

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3. Sales Support (Business / Dealer / Insurance Channels)

• Support Sales Consultants by managing administrative tasks.
• Update Business Partners and clients on request statuses and progress.
• Follow up on outstanding items across all stakeholders (consultants, clients, partners, internal teams).
• Prepare and distribute MIS reports for consultants, management, partners, and clients.
• Load contracts accurately through IEvolve.
• Assist with login resets, creating new logins, and customer updates.
• Upload new leads onto the Tracker NR Site.
• Provide Installation Certificates when required.
• Ensure all processes are followed and procedures adhered to.

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4. Scheduling & Operational Support

• Request rebookings for fitments that were not completed.
• Schedule urgent fitments for customers.
• Book On‑Site Services and Service Requests.
• Provide basic technical support where necessary (e.g., tech scheduling).
• Proactively identify outstanding fitments.
• Enhance and maintain reporting tools implemented by management.

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5. Process Alignment & Compliance

• Ensure regional operations align with Tracker Head Office processes.
• Support other departments and business units.
• Apply judgement, follow workflows, and resolve problems efficiently.
• Comply with internal company policies and regulations.
• Promote business efficiency, excellent service, and positive customer experience.

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Minimum Requirements

✔ Education

• Matric / Grade 12
• Further administrative or receptionist training (advantageous)

✔ Experience

• Minimum 1 year experience in a Reception or Switchboard environment
• Experience in IT, call centre, or customer service (advantageous)

✔ Computer Skills

• MS Office (Excel, Word, Outlook)
• Ability to navigate online platforms

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Skills & Competencies Needed

✔ Technical Competencies

• Strong computer literacy
• Ability to operate switchboard systems
• Data entry and admin accuracy
• Experience with CRM systems (advantageous)

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✔ Behavioural Competencies

• Excellent communication (verbal & written)
• Strong interpersonal skills
• Ability to work under pressure
• Customer‑centric service orientation
• Time management & organisational skills
• Proactive and able to think “out of the box”
• Assertive and confident
• High attention to detail
• Team player
• Results‑driven
• Professionalism & reliability
• Strong relationship building skills

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Why Join Tracker?

Tracker is one of South Africa’s most recognised technology‑driven vehicle recovery and telematics companies. Joining Tracker gives you:

• A supportive, dynamic workplace
• Market‑related salary
• Medical aid
• Provident fund
• Exposure to national operations
• Growth opportunities within a large corporate structure
• A chance to contribute to safety, innovation, and customer satisfaction

Tracker is known for its commitment to service excellence, performance, teamwork, and continuous improvement.

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Application Process

Apply before: 11 March 2026
Only shortlisted candidates will be contacted.

Tracker reserves the right not to make an appointment.
Preference will be given to internal employees where applicable, and merit will always guide the selection process.