Location: Soshanguve Industrial, Pretoria, South Africa
Job Type: External | Permanent
Created: 5 March 2026

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GENERAL ASSISTANT – SOSHANGUVE INDUSTRIAL (EXTERNAL APPLICANTS ONLY)

A leading retail and wholesale business is seeking a hardworking, reliable, and customer‑focused General Assistant for the Soshanguve Industrial branch. This role is essential in ensuring excellent customer service, proper merchandising, effective stock presentation, accurate shelf labelling, and maintaining a clean and safe store environment.

The General Assistant plays a frontline role in daily store operations, ensuring customers enjoy a smooth, efficient, and welcoming shopping experience.

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Purpose of the Role

The General Assistant supports the operational effectiveness of the store by:

• Delivering excellent customer service
• Merchandising stock according to store layout and planograms
• Maintaining correct pricing and signage
• Ensuring high housekeeping standards
• Preventing stock loss through accuracy and good practice
• Supporting OHSA-compliant safety processes

This role requires energy, accuracy, customer‑first thinking, discipline, and the ability to work in a fast‑paced retail environment.

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Key Responsibilities 

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1. Customer Service Excellence

Customer satisfaction is central to this role.

You will:

• Assist customers with product information and advise them on suitable options
• Resolve customer queries professionally and efficiently
• Maintain a friendly and approachable environment in your aisle
• Ensure customers can move freely and safely within the store

High‑quality customer service strengthens store reputation and increases return visits.

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2. Merchandising & Stock Presentation

As a General Assistant, you are responsible for ensuring that merchandise is:

• Packed according to store layout and planograms
• Neatly arranged, easy to access, and attractively displayed
• Rotated and maintained to prevent expired or damaged goods
• Kept in correct locations for customer convenience

Additional merchandising duties include:

• Safe stacking of bulk stock
• Replenishing shelves as soon as stock is received
• Ensuring promotional displays are clean and accurate
• Checking stock expiry dates and reporting damage

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3. Shelf Price Labelling

Accurate pricing builds customer trust.

Duties include:

• Ensuring shelf prices match system pricing
• Replacing incorrect or missing labels
• Ensuring all display items have visible, accurate shelf tags

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4. Housekeeping & Store Cleanliness

Maintaining a safe and clean environment is essential.

You will:

• Keep your aisle free of obstacles and hazards
• Ensure immediate cleanup and packing of stock after receiving
• Complete store checklists (Canteen, Toilets/Showers schedules)
• Maintain general cleanliness to support a positive store image

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5. Safety & OHSA Compliance

Safety is non‑negotiable.

You will:

• Follow OHSA (Occupational Health & Safety Act) guidelines
• Wear safety gear in required areas
• Ensure stock is merchandised in a safe manner
• Report any hazards or risks to the Store Manager
• Protect customers and colleagues from accidents caused by unsafe stock handling

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6. Stock Loss Prevention

Preventing loss saves costs and improves profitability.

Tasks include:

• Reporting damaged stock immediately
• Ensuring correct stock rotation
• Ensuring products are safely handled and displayed
• Reporting any discrepancies or suspicious activity

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Minimum Requirements

To qualify, applicants must meet the following:

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✔ Educational Requirements

• Minimum Grade 10 (NQF 3) with 1 year work-related experience OR
• Grade 12 with no experience

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✔ Documentation

• Valid South African ID OR legal work permit

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✔ Language Skills

• Ability to communicate in English
• Ability to speak the dominant local language in Soshanguve

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✔ Numeric Skills

• Ability to perform basic calculations accurately

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✔ Work Requirements

• Willing to work shifts, weekends & public holidays
• Ability to work under pressure
• Ability to lift, move, or handle stock

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Values & Competencies (Expanded)

The role requires commitment to organisational values, including:

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Integrity

• Honest, ethical conduct
• Protects confidential information
• Follows store procedures consistently
• Sets realistic expectations and upholds them

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Accuracy

• Delivers error‑free work
• Handles detailed information with precision
• Double‑checks pricing, labelling, and stock to avoid mistakes
• Works in an organised, methodical manner

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Client Focus

• Friendly and helpful approach
• Understands and responds to customer needs
• Welcomes all customers in a respectful manner
• Offers solutions with a positive, “can‑do” attitude

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Personal Development

• Willingness to learn and grow
• Actively seeks opportunities to improve skills
• Accepts feedback constructively
• Participates in development initiatives
• Strives for self‑improvement and knowledge expansion

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Work Environment

The General Assistant role is based in Soshanguve Industrial, a dynamic retail environment requiring:

• Physical stamina
• Work in high‑traffic aisles
• Fast-paced interaction with customers
• Shift flexibility
• A safety-conscious mindset

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Ideal Candidate Profile

You are the perfect fit if you are:

• Physically strong and energetic
• Customer‑focused and service‑driven
• Honest, reliable, and disciplined
• Adaptable and able to work under pressure
• Friendly with a positive attitude
• Able to work with minimal supervision
• Serious about personal and professional growth

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Application Status: Active

Only external candidates may apply.

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Important Notes

• Only apply if you meet the minimum requirements
• Due to high application volumes, only shortlisted applicants will be contacted
• If no response is received within 2 weeks, consider the application unsuccessful