Reference Number: BOX250526‑6

Job Title: VAS Admin Clerk
Job Type: Permanent
Department: Value-Added Services (VAS)
Location: Westville, Durban, KwaZulu-Natal
Closing Date: 21 March 2026

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VAS ADMIN CLERK – BOXER SUPERSTORES HEAD OFFICE (WESTVILLE)

Boxer Superstores, one of South Africa’s fastest-growing and most trusted retail groups, is seeking a highly organised, analytical, and detail-driven VAS Admin Clerk to join the Value-Added Services (VAS) Department at the Head Office in Westville.

This role plays a crucial part in supporting the VAS operational network by ensuring accurate data handling, reconciling supplier reports, assisting stores with value-added products, managing VAS stock and documentation, and communicating with suppliers, business stakeholders and store operations teams.

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Purpose of the Role

The VAS Admin Clerk acts as the administrative link between the Value-Added Services team, suppliers, store managers, customers and Boxer’s internal stakeholders. The role ensures efficient processing of VAS products such as:

• Gift Vouchers (GVS)
• Lay-bye cards
• Pension payout services
• RICA and sim-card activations
• Device and product registrations
• Digital top-up services

The incumbent will be responsible for upholding administrative excellence, accuracy, compliance and service delivery across the Boxer network.

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Key Responsibilities (Expanded & SEO‑Optimized)

Below is a detailed, SEO‑enhanced breakdown of the VAS Admin Clerk role:

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1. Administrative Support to VAS Operations

• Act as the primary administrative contact between Boxer’s VAS department and external service providers.
• Handle store queries, process requests, and escalate issues to the correct departments.
• Maintain structured, organised records and ensure proper administrative workflows.

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2. Store Performance Monitoring

• Track VAS product activity across Boxer stores.
• Monitor stock levels for VAS items such as GVS cards, pension payout materials, RICA devices, and lay-bye cards.
• Identify gaps or shortages and notify relevant teams to refill stock in advance.

This ensures uninterrupted service delivery across all stores.

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3. Supplier Data Reconciliation

• Reconcile supplier reports against internal CUBE System data.
• Ensure completeness and accuracy of daily, weekly, and monthly reports.
• Investigate discrepancies promptly and notify the right teams for correction.

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4. Financial Processing & Compliance

• Prepare vendor and supplier payments accurately and timeously.
• Ensure all payments follow Boxer’s finance policies and internal approval processes.
• Assist the finance team in clearing outstanding VAS transactions or invoice queries.

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5. RICA & Device Support

• Assist stores with RICA registrations and troubleshoot device issues.
• Provide guidance on RICA compliance requirements.
• Log requests and escalate unresolved device problems to the technical team.

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6. Pension Payout Coordination

• Liaise with regional managers and financial institutions for pension payout schedules.
• Assist with planning and logistics to ensure smooth community payout operations.
• Track payout performance, attendance, and feedback.

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7. Communication & Stakeholder Support

• Communicate product changes, updates, stock requirements, and feedback to stores.
• Assist store teams with day‑to‑day VAS queries and follow-up actions.
• Build strong working relationships with suppliers and internal departments.

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8. Reporting & Data Management

• Generate daily, weekly, and monthly VAS performance reports.
• Share insights with management and relevant business units.
• Prepare MIS reports for internal and external stakeholders.
• Maintain accurate data for compliance, audit, and operational review.

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9. System Maintenance

• Load new contracts using the BOMM or Cube system where applicable.
• Capture and update VAS stock or customer information accurately.
• Assist with user login creation, resets, and access requests.

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Minimum Requirements

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✔ Education

• Diploma in Finance or Accounting (Essential)
• Advanced Certificate in administration or financial support (Advantageous)

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✔ Experience

• At least 1 year experience in administrative or finance support roles
• Experience working with payments, reconciliations, or data processing
• Retail or FMCG industry experience is advantageous
• Knowledge of systems such as Cube and BOMM is a bonus

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✔ Technical Skills

• Computer literacy in:
  • Microsoft Excel (Intermediate to Advanced level)
  • Microsoft Word
  • Outlook
• Ability to handle high volumes of data accurately
• Experience preparing reports and processing vendor payments

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✔ Soft Skills

• Excellent written and verbal communication skills
• Strong organisational ability
• High attention to detail and accuracy
• Problem-solving mindset
• Ability to prioritise multiple tasks
• Ability to work well under pressure
• Competence in dealing with confidential information professionally

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Ideal Candidate Attributes

The perfect VAS Admin Clerk is someone who:

• Works well in a fast-paced, high-pressure environment
• Can handle multiple administrative demands simultaneously
• Enjoys analysing data and solving operational issues
• Is trustworthy, reliable, and committed to maintaining confidentiality
• Is proactive and willing to take initiative
• Communicates well across all levels
• Is highly organised and service‑driven

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Why Join Boxer Superstores?

Boxer is one of South Africa’s most dynamic and rapidly expanding retailers. Joining the VAS team means becoming part of:

• A culture of excellence
• A fast-growing national footprint
• A supportive team environment
• Continuous learning and development
• A brand committed to uplifting communities

Boxer is known for its strong ethical values, inclusive workplace culture, and dedication to innovation in the retail industry.

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Closing Date:

21 March 2026

Late applications will not be considered.