Join the Department of Labour as a Client Service Officer – UIF (128 Posts Available)

Location: Various Locations
Company: Department of Labour
Employment Type: Permanent
Posted: 17 March 2026
Closing Date: 27 March 2026 at 23:59

The Department of Labour invites qualified and enthusiastic individuals to apply for the position of Client Service Officer under the Unemployment Insurance Fund (UIF) program. This is a fantastic opportunity to contribute to the public sector and gain hands-on experience in labour administration and UIF services across KwaZulu-Natal.

Positions and Locations

A total of 128 posts are available across multiple labour centres and satellite offices. The breakdown is as follows:

• Richards Bay Labour Centre (2 posts) – HR4/4/3/01
• Eshowe Satellite Office (12 posts) – HR4/4/3/02
• Empangeni Satellite Office (12 posts) – HR4/4/3/03
• Ixopo Labour Centre (12 posts) – HR4/4/3/04
• Bergville Satellite Office (12 posts) – HR4/4/3/05
• Umzinto/Park Rynie Satellite Office (12 posts) – HR4/4/3/06
• Pinetown Labour Centre (10 posts) – HR4/4/3/07
• Hammarsdale Satellite Office (12 posts) – HR4/4/3/08
• Vryheid Labour Centre (2 posts) – HR4/4/3/09
• Pongola Satellite Office (10 posts) – HR4/4/3/10
• Emadlangeni Satellite Office (12 posts) – HR4/4/3/11
• Stanger Labour Centre (2 posts) – HR4/4/3/12
• Umzimkhulu Satellite Office (12 posts) – HR4/4/3/13
• Bridge City Satellite Office (4 posts) – HR4/4/3/14
• Ladysmith Labour Centre (1 post) – HR4/4/3/15

This wide distribution ensures that candidates from various regions of KwaZulu-Natal have access to these opportunities.

Salary Package

• Annual Salary: R269,499 per annum
• Benefits: In line with public service regulations

Minimum Requirements

Applicants must meet the following criteria:

• Education: Grade 12 (Matric)
• Experience: No prior experience required
• Knowledge:
  • Unemployment Insurance Act and Regulations
  • Unemployment Insurance Contributions Act
  • Public Financial Management Act (PFMA)
  • Protection of Personal Information Act (POPIA)
  • Treasury Regulations
  • Batho Pele Principles
  • Department of Labour and UIF policies and procedures
  • UIF’s vision, mission, and values
  • Customer care principles and departmental guidelines
• Skills:
  • Strong verbal and written communication
  • Interviewing and active listening
  • Computer literacy and data entry
  • Ability to interpret UIF Acts and contributions
  • Conflict management and time management
  • Customer relations and analytical skills
  • Interpersonal skills and telephone etiquette
  • Ability to undergo on-the-job training for operational systems

Key Duties and Responsibilities

As a Client Service Officer, your core responsibilities will include:

• Providing screening services for UIF applicants
• Processing applications for UIF benefits efficiently
• Registering payment continuation forms
• Performing various administrative functions to support UIF operations
• Ensuring compliance with relevant labour and financial regulations

This role is client-facing and requires commitment to excellence in service delivery.

Contact Information for Enquiries

Candidates can direct enquiries to the following officials based on their respective locations:

• Richards Bay / Empangeni / Eshowe: Mr. I Ximba – (035) 760 1614
• Richmond / Ixopo: Mr. P Mtolo – (033) 212 2768
• Ladysmith / Bergville: Ms. L Radebe – (036) 307 0898 / 7097
• Port Shepstone / Umzinto/Park Rynie: Mr. S Biyase – (039) 688 6900
• Pinetown / Hammarsdale: Mr. B Gwala – (031) 701 7740
• Vryheid / Pongola: Mr. F Dladla – (034) 5980 8916
• Newcastle / Emadlangeni: Mr. S Pillay – (036) 638 1900
• Stanger: Ms. S Mkhize – (032) 551 7300
• Kokstad / Umzimkhulu: Mr. S Ngqoza – (039) 727 2140
• Durban / Bridge City: Mr. SA Mchunu – (031) 336 1500

How to Apply

Candidates may submit applications online or hand-deliver them to the respective labour centres. Specific instructions include:

• Documents Required:
  • Completed Z83 application form (latest version only)
  • Updated CV (combined with Z83 in a single PDF)
• Online Application Emails: Each post has a unique email; ensure you send to the correct address and indicate the job title and reference number in the subject line
• Physical Submission: Submit at the designated labour centre address listed above

Important Notes:

• Incorrect, incomplete, or late submissions will be disqualified
• Only shortlisted candidates will be required to submit certified copies of qualifications and supporting documents
• Foreign qualifications require an evaluation report from SAQA
• Non-compliance with Z83 requirements, or failing to provide an updated CV, will lead to disqualification
• Applicants will undergo two pre-entry assessments:
  1. A practical exercise to test suitability for the role
  2. An integrity assessment
• Shortlisted candidates will also undergo a personnel suitability check including criminal, credit, and employment verification

Closing Dates

• Walk-in Applications: 27 March 2026 at 16:00
• Online Applications: 27 March 2026 at 23:59

Equal Opportunity

The Department of Labour is an equal opportunity employer and promotes affirmative action in line with its Employment Equity Plan. All appointments aim to reflect equity in terms of race, gender, and disability. Successful candidates will be required to sign a performance agreement.

Application Notice

Only successful candidates will be contacted.
If you have not heard back within two weeks after the closing date, please consider your application unsuccessful.