Call Centre Learnership

This learning intervention is a complete qualification that consists of 132 credits of structured, unit-standard-based learning mixed with real-world/workplace experience. Following their completion of the qualification, the youth will possess the following competencies:

Turning become a call resolution employee who can handle everything.

Maintaining information and keeping it updated in a highly pressured atmosphere to ensure that customer service requirements are met.

Capacity to promote and sell goods.

Actively promoting and cross-promoting various products.

Proficiency in viewing invoices, credit notes, adjustments, advance payments, and payment allocations.

Managing electronic correspondence · Supporting data-integrity initiatives

Dealing with contracts and scheduling, and comprehending tracker systems.

· Have a valid South African ID as a citizen

· Be between the ages of 18 and 35 and not have a criminal record

· Complete your matriculation with a D or level 4 symbol pass in English

. At the moment, I do not have a job and do not attend school full-time.

· A strong commitment to providing excellent customer service and maintaining a professional demeanor at all times

· Excellent interpersonal skills · Detail orientation

· Desire and potential for learning

· The ability to deal with a constantly changing and stressful environment

· The capacity to work in an environment where multiskilling is required

· Basic computer skills