Administrator
Location: Gauteng
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
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About Discovery Discovery’s fundamental mission is to improve people’s health and safeguard their lives. We identify and nurture exceptional talent who share our mission and whose personal values resonate with ours. Our dynamic, fast-paced environment empowers intelligent, motivated individuals to excel. As global innovators, Discovery is committed to driving financial success while sparking meaningful, positive change in society. About Discovery Corporate & Employee Benefits Discovery Corporate and Employee Benefits pioneers a unique approach as the only employee benefits provider focused on influencing employee behavior to foster healthier, more prosperous workforces. It’s an exciting field where we rethink how retirement savings and life insurance are delivered to businesses and their employees. Key Purpose This role involves overseeing daily administration and leading a small team within the Umbrella Fund Operations of the Retirement Funds business unit. It’s a critical administrative position requiring comprehensive management of various Retirement Fund processes, such as monthly contributions, claims, investment choices, individual transfers, and compliance with sections 14 and 28. The role demands establishing, maintaining, and enhancing processes and procedures while ensuring compliance with regulations like the Pension Funds Act, Tax Act, and the rules of Discovery Life Umbrella Pension and Provident Funds. The individual must possess the expertise, tools, and skills to meet service level agreements, thrive in a growing business unit, embrace change, contribute to team motivation, and challenge conventional approaches. The role also involves ongoing evaluation of processes to ensure top-tier service delivery to Umbrella Funds clients. Areas of Responsibility (Including but not limited to) -Handle all daily and monthly transactions within agreed timelines. -Conduct quality assurance for document verification as needed. -Ensure administrative accuracy and compliance with regulations, including the Pension Funds Act, Tax Act, and fund-specific rules. -Maintain high standards of data accuracy and completeness. -Address inquiries from internal stakeholders and clients, resolving escalations efficiently to meet expectations. -Compile and submit reports for management and clients. -Manage escalated issues or calls, ensuring effective communication with clients. -Build strong relationships with internal and external brokers. -Support the Team Manager in overseeing projects effectively. -Act as a Subject Matter Expert in assigned Retirement Fund areas, offering innovative ideas, troubleshooting issues with root cause analysis, and making informed, creative decisions while assessing risks. Personal Attributes -Leadership and supervisory skills -Strong planning and organizational abilities -Effective communication and collaboration with others -Persuasion and influence -Commitment to principles and self-discipline -Focus on delivering results and exceeding customer expectations -Resilience under pressure -Relationship-building and networking -Teamwork paired with analytical thinking -Problem-solving and initiative -Adaptability and eagerness to learn -Proficiency with technology Education and Experience -Matric (essential); additional qualifications are a plus. -Strong telephone etiquette, attention to detail, and a customer-focused, self-motivated attitude. -Advanced MS Office skills (especially Excel), knowledge of accounting, operational processes, and process mapping. -Familiarity with employee benefits and Group Risk claim operations. -Experience with Compass and Paradigm systems (internal tools). -3–5 years of claims experience in long-term insurance; knowledge of Pension and Provident Funds is a bonus. Employment Equity The recruitment process will align with the Company’s Employment Equity Plan and Targets. As an Equal Opportunities employer, we warmly welcome and encourage applications from individuals with diverse abilities.
Let me know if you’d like further adjustments or assistance!
About Discovery Discovery’s fundamental mission is to improve people’s health and safeguard their lives. We identify and nurture exceptional talent who share our mission and whose personal values resonate with ours. Our dynamic, fast-paced environment empowers intelligent, motivated individuals to excel. As global innovators, Discovery is committed to driving financial success while sparking meaningful, positive change in society. About Discovery Corporate & Employee Benefits Discovery Corporate and Employee Benefits pioneers a unique approach as the only employee benefits provider focused on influencing employee behavior to foster healthier, more prosperous workforces. It’s an exciting field where we rethink how retirement savings and life insurance are delivered to businesses and their employees. Key Purpose This role involves overseeing daily administration and leading a small team within the Umbrella Fund Operations of the Retirement Funds business unit. It’s a critical administrative position requiring comprehensive management of various Retirement Fund processes, such as monthly contributions, claims, investment choices, individual transfers, and compliance with sections 14 and 28. The role demands establishing, maintaining, and enhancing processes and procedures while ensuring compliance with regulations like the Pension Funds Act, Tax Act, and the rules of Discovery Life Umbrella Pension and Provident Funds. The individual must possess the expertise, tools, and skills to meet service level agreements, thrive in a growing business unit, embrace change, contribute to team motivation, and challenge conventional approaches. The role also involves ongoing evaluation of processes to ensure top-tier service delivery to Umbrella Funds clients. Areas of Responsibility (Including but not limited to) -Handle all daily and monthly transactions within agreed timelines. -Conduct quality assurance for document verification as needed. -Ensure administrative accuracy and compliance with regulations, including the Pension Funds Act, Tax Act, and fund-specific rules. -Maintain high standards of data accuracy and completeness. -Address inquiries from internal stakeholders and clients, resolving escalations efficiently to meet expectations. -Compile and submit reports for management and clients. -Manage escalated issues or calls, ensuring effective communication with clients. -Build strong relationships with internal and external brokers. -Support the Team Manager in overseeing projects effectively. -Act as a Subject Matter Expert in assigned Retirement Fund areas, offering innovative ideas, troubleshooting issues with root cause analysis, and making informed, creative decisions while assessing risks. Personal Attributes -Leadership and supervisory skills -Strong planning and organizational abilities -Effective communication and collaboration with others -Persuasion and influence -Commitment to principles and self-discipline -Focus on delivering results and exceeding customer expectations -Resilience under pressure -Relationship-building and networking -Teamwork paired with analytical thinking -Problem-solving and initiative -Adaptability and eagerness to learn -Proficiency with technology Education and Experience -Matric (essential); additional qualifications are a plus. -Strong telephone etiquette, attention to detail, and a customer-focused, self-motivated attitude. -Advanced MS Office skills (especially Excel), knowledge of accounting, operational processes, and process mapping. -Familiarity with employee benefits and Group Risk claim operations. -Experience with Compass and Paradigm systems (internal tools). -3–5 years of claims experience in long-term insurance; knowledge of Pension and Provident Funds is a bonus. Employment Equity The recruitment process will align with the Company’s Employment Equity Plan and Targets. As an Equal Opportunities employer, we warmly welcome and encourage applications from individuals with diverse abilities.
Let me know if you’d like further adjustments or assistance!