Administrator
Location: Johannesburg, Sandton, ZA
Job Type Classification: Permanent
Closing Date: Not Specified
Salary: market related
Primary Purpose
The KYC Agent is responsible for updating and maintaining accurate client information as part of the Know Your Client (KYC) remediation process. The role ensures client profiles are kept current in line with compliance regulations and internal standards, helping to mitigate regulatory risk and support operational excellence.
Key Responsibilities
1. Financial Management & Risk Mitigation
- Perform timely remediation of client profiles to reduce the risk of regulatory penalties.
- Monitor customer transactions and flag any suspicious activities.
- Maintain detailed and accurate records of KYC verification processes.
- Escalate high-risk or incomplete profiles to compliance officers as needed.
2. Customer Centricity
- Contact clients to explain the purpose of KYC updates and gather missing information.
- Respond to or escalate customer inquiries within defined service-level agreements.
- Work in partnership with compliance teams, relationship managers, and external stakeholders when required.
- Contribute to identifying and implementing customer service improvements.
3. Operational Excellence
- Review and verify customer identification documents and data.
- Assess risk levels and ensure information collected aligns with KYC and AML policies.
- Maintain confidentiality and data privacy in all client interactions.
- Stay current on evolving regulatory frameworks and internal procedures.
- Provide weekly and monthly updates on remediation progress.
4. Learning & Growth
- Take ownership of personal development through active learning and participation in development plans.
- Work towards the completion of milestones that improve role effectiveness and career growth.
- Expand skills and knowledge to enhance professional value within the organization.
Technical Competencies
- Excellent attention to detail and data accuracy.
- Sound understanding of AML/KYC regulations and compliance frameworks.
- Strong verbal and written communication skills.
- Experience in customer engagement, especially via calls and digital platforms.
- Ability to collaborate within and across teams to improve service delivery.
Qualifications & Experience
- Minimum Education: Matric (Grade 12)
- Experience: 1–2 years in a customer service, client onboarding, or similar role, preferably in a financial or banking environment.
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